Phantom's phones have been ringing off the hook; Customers are asking if we are available to help. It's business as usual (...sort of). We are working within the safety protocols outlined by Health Canada. Officially we are on the "Action Plan for Covid-19 to assist Public Service and Procurement Canada"
We have been busy helping customers with: 1. Remote worker set up (office to residence) 2. B2C customer fulfillment 3. Grocery pick up 4. Banking 5. General outsourcing of errands for social distancing
Phantom is operating longer hours and flexible delivery times to meet the needs of remote workers.
International Shipping Ordering - Parcels, Documents and More
One Time Shipping
*Mobile PHONES ONLY
Desktop? Call (604) 899-5447
Call (604) 899-5447 and ask for Pete for ordering & rates
Pete has been shipping documents and parcels around the world for 23 years.
He is the best! Hit the easy button and ask for Pete!
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Vancouver’s Trusted Courier Services
Why us? Well, plain and simple we are good, hands down. Our customer retention level is astronomical. When clients come on board with us, they stay. Some of our clients even laugh at salespeople that come in and try to get them to switch, those always make for great stories.
The owner of this establishment is incredibly rude and hung up the phone on me. I initially had a wonderful experience... on the phone when I placed my order yesterday afternoon (positive shout out to whomever I spoke to, who was pleasant, helpful, and extremely courteous!). I was told I would receive an email confirmation of the order, including price details. This morning - when the pickup was scheduled and no email had yet arrived - I called Phantom to inquire about the status. The owner was extremely rude on the phone, kept interrupting me, said 'we don't send emails until it's delivered' and grilling me on who took the call (which I didn't know). After taking my order number, he looked it up and started talking over my attempts at asking my questions to state that 'so and so' (I didn't catch the name) had taken my information and provided incorrect information. When I asked him to please stop interrupting me so I could ask my questions, he stopped. I asked my questions, he provided curt answers, then slammed the phone down without so much as a goodbye or thank you. In addition to the service being very expensive ($63 for driving from the North Shore to Abbotsford - I couldn't cancel the order upon hearing the price because he hung up), I will never again patronize an establishment with such an unprofessional owner. (Thank you to whomever answered my initial call yesterday for your courteous service - and apologies if you got into trouble from your rude boss...that was never my intent.)read more
I want to commend Paul for this quick thinking and problem solving to make our safe drop happen. Our delivery was very... important and Paul made sure the supplies we need where available.Thank you Paul!The Vancouver Resource Societyread more
Awesome service! I did not have an account and created one the day that I needed a package sent. They do not play games... like some other companies making you wait to verify your registration, they were at my office right away and the package was delivered shortly after! I will be using Phantom again for my courier needsread more
Awesome Service! My supervisor had a very urgent package that needed to get to Fed Ex from a residence in Vancouver,... BC. Somehow, the scheduled Fed Ex pickup did not happen, which left us scrambling for a courier service late in the afternoon. Based in the US and having no clue what courier service to call, I literally googled "Vancouver BC courier services" and started calling in the order they popped up. Three different companies responded with "sorry, we are almost closed, cannot help you". Phantom Courier was fourth on the list and honestly, I was expecting the same response. Instead, they immediately jumped on the issue, got a courier to the residence, picked up the package and ended up having to drive to the airport to drop it off. I admit, I was calling about every 30 minutes or so just to check the status as it was critical the package get to Fed Ex before closing. Phantom was originally going to drop off the package at a Fed Ex location in the city, but realized they were not going to make the drop off cut off time (4:45pm, really?? So early??) , so they diverted to the airport (with my approval). I was notified when the package was dropped off in time and they even followed up with me this morning. Tawny, Carmen and a gentleman (I am SO sorry, I forgot his name) worked as a team to get this package delivered on time -- each time I called, I did get a different representative, but every single person knew what I was calling about and had an answer for me on the status. I called this afternoon to tell the manager how very happy I am with their service and to give a huge Thank You to the team who worked on this delivery. He knew immediately the whole story, even without being on duty last night! This level of taking ownership pride of customer service is rare in today's world -- I genuinely appreciate the "we are here for you, we will do what it takes, we will not let you down" attitude. It truly was as if I had my very own personal group of Avengers spring into action to save the day -- and they did!!! If ever we are in need of a courier service all the way from the southern US, we will be sure to call on Phantom Couriers!!!! I highly recommend them to everyone -- but please, save time and call them FIRST and not fourth!! 🙂read more
It was my first time trying them out today for an emergency, last-minute delivery. Quick service and good rates- they... know what they're doing. Will use them again in the future, for sure. Thanks!read more
These guys are great. Always early or on time, good rates, and good people. Our office has been using them to get... confidential documents to and from clients, and we couldn't be happier. Their website is straight forward, and if you need to you can always call.read more
We recently worked with Dion from Phantom Couriers and I was blown away by the service we received. From the initial... inquiry, the level of customer service was outstanding. Dion was communicative and quick to find solutions for us. Is clear that this company cares about making their clients happy and I would not hesitate for a second to recommend them and will be working with them in the future. Thank you for going above and beyond Dion!read more
Affordable Long Distance Shipping Services Vancouver, Canada
We are 100% locally owned and operated and we have no investors, we do it all ourselves, we are extremely proud that we need no outside help. Our owner is also the dispatcher, meaning he is hands on, knows what’s going on all the time. Constant communication is the keystone to our success with customer service and quality of service as the support, so to say.
Typical types of runs – bank runs, bulk mail, boxes, customs documents, inter-office correspondence, scheduled daily, envelopes, etc…
Same day cut off: You got to be kidding, we’re in the same city, why wouldn’t we do it if we can?
With our Online Order & Tracking System Time in Transit & Pricing Quotes are fast and easy. Placing orders with our system puts all the control in your hands. The Rate Calculator helps to determine what service level you require Ordering on line is Faster & Easier than using the phone. Easy set up Get an Account Number & Password See your deliveries confirmed, Picked Up & delivered. Fast Efficient & Effective Get proof of delivery emailed to you every time www.digitalwaybill.com/phantomcouriers