Vancouver is known as a laid-back west coast city, but don’t tell that to the employees of Phantom Couriers who work hard to serve their customers around the clock. Their couriers’ stream in and out of their downtown office, picking up and delivering packages quickly and efficiently.
Whether you phone or use their automated online ordering system, there is no doubt that Phantom Courier is a well-oiled machine. Obviously, more and more people are discovering their amazing customer service as they choose Phantom Courier over larger companies like Canada Post, UPS, and Fedx. Phantom Couriers is Vancouver oldest independent courier, offering local, national, and international delivery.
Recently, Phantom Couriers was chosen as one of BC’s fastest growing companies by Vancouver Business Magazine based on 5 years of consistent growth. To be eligible, the company needs to have its headquarters in British Columbia.
British Columbia might not have the economic heavyweights like Toronto – the banks, the insurance headquarters, or the media companies – but its natural resources and proximity to Asia make it a favourable place to do business as the businesses on the Business in Vancouver list can attest.
What is Phantom’s secret to success? Owner and operator Mark Huggan says it’s about” being the best tool for our customers. We focus on making our customers succeed and being an extension of their office.”
By being customer centric, Phantom is able quickly to react to customer’s needs – a must in the fast-paced world of package delivery. As attested by its growth, Phantom Courier is a welcome alterative to larger, faceless corporate couriers with poor customer service
Although they pride themselves on being locally owned and having a family atmosphere, they also have a network of world-class international delivery services in more than 220 countries and territories worldwide. They can get shipments to their destination overnight or can provide more economical options with standard international shipping.
Huggan comes from very humble roots and stays humble about making the Business in Vancouver list, quick to credit his closely-knit employees for the company’s success. Huggan started off as a single bike messenger working out of his art studio. He started his business by printing pamphlets and slipped them under the doors of local businesses.
Although Phantom Couriers has now grown to over 30 busy employees, they still use the personal touch with each customer they come into contact with. It’s this core value that allows the company to help more people while still staying true to its roots.
This attitude is what drives Mark Huggan, who doesn’t see making the list of fastest growing companies a big deal. For him, as long as he’s serving the people who trust him to get important documents and packages to where they need to go, he is happy.
Do you have an urgent package that your client in Victoria needs tomorrow? You might start to panic and wonder what the most efficient and cost-effective way to get it there.
The answer is ordering online with a few clicks and getting Phantom Courier to pick it up for you. To get started click HERE.
If this is the first time with Phantom Couriers then using an account is easy with 4 simple steps.
1) Just enter your name, address, and other information before creating a password. Once you have opened an account, ordering is easy.
2) You will be redirected to your dashboard where you will place a new order using the column of links on the left of your screen. See below for details:
3) You then enter your client’s information including their name and contact details. Next you have to choose which type of service you want. Phantom Couriers offers everything from downtown bike courier to international delivery to China.
4) To get your package to Victoria click on service type. A drop-down menu will give you a number of options. You’ll want to select “Sameday Vancouver Island” which will put your package on the next flight to Vancouver Island. For a complete listing of services and the meaning of their abbreviations click on the link HERE.
That’s it. All you have to do is press submit and your order is done. Your package will be picked up and shipped to its destination.
If at any point you want to know where your order is, check your dashboard and put in your order number. You’ll also get live email notifications directly into your inbox so you’ll always get the most updated information possible.
Place your order with Phantom Couriers today!
From desktop to doorstep: see same day delivery in action. Currently available only in the city of Vancouver on in-stock contact lenses.
The service is available for all in-stock contact lens products for delivery within the City of Vancouver. Customers will be able to secure a guaranteed time slot of their convenience for their delivery on the same day or as soon as possible for $16.95. The company has partnered with Phantom Couriers allowing extended deliveries to be made up to 8PM PST on regular business days.
Same-Day Delivery has become one of the most buzzed words in the last year around the office and at customer conversations. Last mile deliveries operations from the likes of Walmart, Amazon, eBay or Google, have seen it as way to improve their customer experience.
The current generation of consumers is used to frequent innovations to the shopping experience, so they expect comparable experiences from all courier companies, especially with small and midsize companies which have the capability and speed to make changes faster, adapt, embrace and apply new technologies and update delivery trends.
Same-day delivery could remove one of the most significant differences between making a purchase online and buying from a physical store: the customer’s ability to have and use the product purchased immediately or almost immediately.
Ecommerce keeps gaining momentum in the millennial generation, 30% of total retail sales. Marketing and logistics efforts must point towards creating solutions that fit the Millennial expectation, as they will be the future mass market, and most likely trend setters for generations to come.
“What’s really driving this is the need for instant gratification, which really chimes with a millennial audience. Even when ordering online they crave immediacy. Millennials are twice as likely to pick up online groceries on the same-day as purchase and 46% will pay higher for same-day delivery.”
25% of shoppers said they would consider abandoning an online shopping cart if same-day delivery was not an option.”
This is the answer to increasing your customer acquisition. Have a delivery partner that you can work with one that understands B2C and is easily adaptable to new circumstances.
Call Phantom Couriers at 604-899-5447