What is the policy for late/non-delivery of items?

A good local courier will work diligently to make sure that your order arrives on time, within their normal delivery hours in the recipient's time zone. During busy holiday periods like Christmas, Valentine's and Mother's Day, they may extend their delivery hours to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, their dedicated Customer Service agents will do everything they can to help successfully resolve your issue.

Local Courier Vancouver – Frequently Asked Questions (FAQ)

Picking a local courier service starts with asking the right questions to get the services you need. Local courier services are competitively priced and often more convenient than the big courier service companies. To decide which company you want to work with, below are some frequently asked questions.

How Long Has the Company Been Operating?

Phantom Couriers - Established 1996

Mark Huggan, the founder of Phantom Couriers, started as a hardworking and speedy messenger. Through his dedication, the company has amassed thousands of clients over the years, and has become one of the top ten biggest same-day courier companies in Vancouver. Phantom Couriers offers local, national, and international delivery services, thanks to our strong client partnerships. Our steady growth is a testament to our commitment to superior service.

Mark's passion drives the company's success. He values humor, kindness, adventure, and fun, and works to instill these qualities in the team. Mark oversees the daily activities at Phantom Couriers and is available to speak with customers every day. His team is motivated by client satisfaction and the challenge of delivering excellent service. As we continue to grow and expand, Phantom Couriers looks forward to meeting every challenge with the same energy and enthusiasm.

How Reliable and Professional Are Their Delivery Team?

Your number one need when looking for a courier service is for your documents and packages to reach their destination safely and on time. Courier delivery teams that are trained and vetted to ensure they deliver and pickup promptly are the right fit for your company.

Vancouver's Highest Rated Courier Company

      
   Phantom Couriers
   230 Google reviews 
  Write a review 
  
 
 
   
 
 
       Posted on Google  
   
   Morgan Ayres 
 
 
 
 Trustindex verifies that the original source of the review is Google. If you need anything delivered... anywhere you must call Mark at Phantom!  They helped us deliver some very important papers on time and to the right person without hassle.  Affordable. Reliable. Dependable. Highly recommend!
  
 
      Posted on Google  
   
   sukhi d 
 
 
 
 Trustindex verifies that the original source of the review is Google. The package is sitting 30 mins from my house for over 3 days and now since it’ll be the weekend, it’ll be at least 5-6 days if not more, until it’s delivered.

30 mins from my house guys. These guys are awful
  
 
      Posted on Google  
   
   Mike Kallet 
 
 
 
 Trustindex verifies that the original source of the review is Google. Stored 9 pieces of luggage.  Very short walk from Canada place and half the price of the non bounce locations.  They were organized and I felt my luggage would be safe
  
 
      Posted on Google  
   
   Amandeep Tamber 
 
 
 
 Trustindex verifies that the original source of the review is Google. ⭐⭐⭐⭐⭐ Trustworthy & Efficient!
Big thanks to Phantom Couriers for their excellent service during my consulate appointment! They securely held onto my bag and phone, ensuring everything was safe while I was inside. Professional, quick, and highly dependable—100% recommend!
  
 
      Posted on Google  
   
   Dima Orlov (HOTOREL) 
 
 
 
 Trustindex verifies that the original source of the review is Google. Registration process could be frustrating for anyone who is trying to use Anytime mailbox but customer service is top notch so I like it
  
 
      Posted on Google  
   
   Amanda Mungal 
 
 
 
 Trustindex verifies that the original source of the review is Google. We regularly use Phantom for quick pickups and deliveries to clients and printing needs.   However, recently we had a tricky requirement picking up technology and their team was great.  I explained the situation and Edward just took it from there.  I didn’t have to think about it again.

Thx for solving our problem!
  
 
      Posted on Google  
   
   Truth Is 
 
 
 
 Trustindex verifies that the original source of the review is Google. Fast, easy to deal with, professional, plus the icing on the cake was the thank you card mailed out after the tremendous service- you have won my business exemplary!
  
 
      Posted on Google  
   
   Brenda Coady 
 
 
 
 Trustindex verifies that the original source of the review is Google. After trying to deal with FedEx for our office courier needs (complete nightmare) we found Phantom and what a pleasant relief- they are reasonably priced, efficient, and their interface is easy to use.  The few times I called them they were courteous and professional- I highly recommend them!

What Service Options Does the Company Offer?

A good local courier provides several levels of service for you to choose from, depending on your needs. This will help you build a trusted relationship that lasts well into the future.

Is the Local Courier’s Pricing Structure Transparent and Competitive?

A good service provider will offer a transparent pricing structure. There are a lot of choices in using a courier - type of transport (car, motorcycle, bike), how quick is the delivery needed, two way services, etc. Clients must be able to call and easily find out exactly how much it costs to send a package or document, with no hidden fees.

Does the Courier Company Use Up To Date Technology?

A courier company that uses technology to manage, monitor, and communicate orders and deliveries is likely to be more efficient than a company that uses outdated processes. Will they provide personalized services to you (eg. cheque pickup)? The technology used will provide real-time tracking of packages and signature verification upon delivery.

What Procedures Are Provided to Solve Problems?

Even an experienced local courier service can have a delivery go wrong. For Instance, a delayed delivery of your package due to unforeseen complications. If this happens, the company should have mechanisms for providing personal feedback to you to keep you updated with instant constant feedback on the status of your delivery.

Can The Courier Handle Sensitive Deliveries?

There are times when you need to send special or sensitive packages. A courier company will have a procedure for handling sensitive deliveries. For instance, a medical delivery such as DNA samples or other highly sensitive packages that require extreme care when handling and in transit. Good local courier companies will handle packages that are highly fragile with extreme care.