Local Courier Vancouver – Frequently Asked Questions (FAQ)
Picking a local courier service starts with asking the right questions to get the services you need. Local courier services are competitively priced and often more convenient than the big courier service companies. To decide which company you want to work with, below are some frequently asked questions.
How Long Has the Company Been Operating?
A company’s track record of providing top quality service is important. A courier company with considerable experience in the courier industry can be counted on to have the systems and procedures in place to reliably deliver for you. A long track record of on-time deliveries means you can be count on them.
How Reliable and Professional Are Their Delivery Team?
Your number one need when looking for a courier service is for your documents and packages to reach their destination safely and on time. Courier delivery teams that are trained and vetted to ensure they deliver and pickup promptly are the right fit for your company.
These guys are absolute rock stars!!I had a difficult delivery as it involved getting perishables out of customs and... delivering to a customer. Despite several customs hurdles these guys kept at it and got it done. Even though it took several times returning to pick it up as a result of customs problems they kept going and made the delivery.I'm a very happy and appreciative customer.read more
The team was great to work with and efficient in getting my packages picked up and delivered. I had to change delivery... address because of personnel attendance at original address. They made sure to get new address to courier and delivered in a timely manner.read more
There was a gem of a man at this business who saw me struggling with getting my poster protected for a flight later... that evening. He wrapped it up in protective cover for me FOR FREE! Denied payment even after I offered. Thank you for your kindness and professionalism.read more
amazing service! So happy I chose to go with this courier. I called one of the larger couriers first and their price... was ridiculous. Phantom did the same delivery for so much less and the service was top notch and friendly. I will definitely use them again and I will recommend them every chance I get.read more
Hi! I work in a department at UBC and needed an urgent, same day, last minute delivery to be made to Vancouver... Island...and the group at Phantom Couriers made it happen quickly, efficiently, for a very reasonable price...and with a smile upon pickup!! I highly recommend them and will ABSOLUTELY use them again 🙂 Terri Bread more
We've been using them for a few months now and so far they have been great! They even take photos upon delivery which... is a huge plus. No complains so far and we will definitely keep using them!read more
Such a wonderful team! Not only are they excellent in customer service but I needed help for external services and they... went above and beyond to help me and my family out. I was shown true kindest here and they accommodated us to our needs more than expected. It’s so nice to know that there are people out there that truly care about your issues and will really go out of their to help you out. I’m so thankful to have come across this team and will be using their services for all my courier needs in the future. Thank you so much, I appreciate it so muchread more
Ordered contact lenses online and they used this courier. I called Phantom Couriers to let them know I wouldn't be at... home when they were going to be delivered. Mark who I spoke with was very friendly and professional told me they could be delivered to my work.What outstanding customer service. Keep up the good work!I highly recommend this companyread more
I ordered contacts online and they used this courier in Vancouver. I called them to let them know I wouldn't be at home... and at work. Mark on the phone who was super friendly and professional, told me they could be delivered to my work. Gotta say that is beyond amazing for them to do that!Thanks guys I highly recommend using their services.read more
Mark and his team are amazing. I was in tough situation with some urgent documents and Mark and his team assisted me... when they didn’t need to! Can’t recommend this business/customer service enough. Thank you guys.read more
I wanted to write you and thank you for your recent service. We utilize courier companies all the time and have always... been happy with your level of service and attention to detail. We are even more pleased with your recent assistance.Phantom’s service may be described as part logistics, moving, courier and problem-solving company. We recently had to relocate items from a property we sold, and it was going to be a logistical problem coordinating several different parties. We turned the assignment over to Phantom, and they made it happen. Phantom picked up keys from one location, contacted the strata manager to arrange for building and elevator access, then arranged the proper truck and moving materials for the items, picked up and delivered everything as instructed, secured all the properties and returned the keys to a second party. All this happened without a hitch and for a reasonable price.We welcome the chance to work with excellent forward-thinking companies such as yours and recommend your services to anyone with a moving, couriering, or logistics challenge.read more
I was just there to pick up a package, more than an hour before they close, but I’m told the guy decided to go home a... couple hours early. If they want to close at 3pm, they should update their hours to reflect that. My advice is to call ahead and make sure there’s someone actually there.read more
Had an unexpected delivery come when I wasn't home. Most couriers wouldn't have even bothered to call. Zen not only... called to find out if he could leave it somewhere else for me or arrange to have it delivered elsewhere but made arrangements for me to pick it up from the store where it was delivered from. It was waiting at the desk for me when I arrived. Purolator should take a few lessons from these guys!read more
My business has been working with Phantom for over 4 years, we are very happy with the service and highly recommend it.... Our of hundreds of deliveries, we have had no lost packages and only one late package, for which they compensated us.read more
Poor experience - they did not honour the service level we paid for and the shipment was received severely damaged.... Four months later and there is still no resolution to our issue and zero follow up from Phantom. Highly discourage using this company - spend your money supporting other local companies who are interested in having happy customers.read more
I used them for a while a couple of years ago but the company owner is insufferable so I switched. I ended up using... them a couple of weeks ago and that will be the last time. If I could give them zero stars, I would. Rude, charged me for their driver showing up late, put the charge on my credit-card without authorization and all around bad attitude. Good riddance.read more
Hey just wanted to say a big thank you for the courier who delivered to us today from one of our clients - couldn't ask... for a better delivery. Keep up the great work and we wish your business every success in this difficult time.read more
The owner of this business, Mark is extremely extremely rude. He has been rude and unprofessional to my boss on... multiple occasions without fail. His attitude drips with distain in every interaction. My boss has had a company account with these guys for years. I told her today that I would look for an alternative just to not have to listen to the way Mark abuses his customers. His attitude has to be costing them business, I’ve read other similar reviews here. Mark doesn’t know who the customer is or what it means to provide world class service. Shame.read more
I’ve used Phantom Couriers multiple times now and I highly recommend their services. My property management business... requires 3 things from a courier service which are, an easy ordering platform, quick response times and seamless documentation for it to run efficiently and Phantom delivers on this every time! Their online ordering platform is quick and simple to use and I enjoy the reassurance that once I click it through I don’t have to think about it...it just gets done! They are competitively priced, have a clean invoicing system and their courier team is always smiling. Thank you for the support and keep up the great work Phantom Couriers !read more
The owner of this establishment is incredibly rude and hung up the phone on me. I initially had a wonderful experience... on the phone when I placed my order yesterday afternoon (positive shout out to whomever I spoke to, who was pleasant, helpful, and extremely courteous!). I was told I would receive an email confirmation of the order, including price details. This morning - when the pickup was scheduled and no email had yet arrived - I called Phantom to inquire about the status. The owner was extremely rude on the phone, kept interrupting me, said 'we don't send emails until it's delivered' and grilling me on who took the call (which I didn't know). After taking my order number, he looked it up and started talking over my attempts at asking my questions to state that 'so and so' (I didn't catch the name) had taken my information and provided incorrect information. When I asked him to please stop interrupting me so I could ask my questions, he stopped. I asked my questions, he provided curt answers, then slammed the phone down without so much as a goodbye or thank you. In addition to the service being very expensive ($63 for driving from the North Shore to Abbotsford - I couldn't cancel the order upon hearing the price because he hung up), I will never again patronize an establishment with such an unprofessional owner. (Thank you to whomever answered my initial call yesterday for your courteous service - and apologies if you got into trouble from your rude boss...that was never my intent.)read more
I want to commend Paul for this quick thinking and problem solving to make our safe drop happen. Our delivery was very... important and Paul made sure the supplies we need where available.Thank you Paul!The Vancouver Resource Societyread more
Awesome service! I did not have an account and created one the day that I needed a package sent. They do not play games... like some other companies making you wait to verify your registration, they were at my office right away and the package was delivered shortly after! I will be using Phantom again for my courier needsread more
Awesome Service! My supervisor had a very urgent package that needed to get to Fed Ex from a residence in Vancouver,... BC. Somehow, the scheduled Fed Ex pickup did not happen, which left us scrambling for a courier service late in the afternoon. Based in the US and having no clue what courier service to call, I literally googled "Vancouver BC courier services" and started calling in the order they popped up. Three different companies responded with "sorry, we are almost closed, cannot help you". Phantom Courier was fourth on the list and honestly, I was expecting the same response. Instead, they immediately jumped on the issue, got a courier to the residence, picked up the package and ended up having to drive to the airport to drop it off. I admit, I was calling about every 30 minutes or so just to check the status as it was critical the package get to Fed Ex before closing. Phantom was originally going to drop off the package at a Fed Ex location in the city, but realized they were not going to make the drop off cut off time (4:45pm, really?? So early??) , so they diverted to the airport (with my approval). I was notified when the package was dropped off in time and they even followed up with me this morning. Tawny, Carmen and a gentleman (I am SO sorry, I forgot his name) worked as a team to get this package delivered on time -- each time I called, I did get a different representative, but every single person knew what I was calling about and had an answer for me on the status. I called this afternoon to tell the manager how very happy I am with their service and to give a huge Thank You to the team who worked on this delivery. He knew immediately the whole story, even without being on duty last night! This level of taking ownership pride of customer service is rare in today's world -- I genuinely appreciate the "we are here for you, we will do what it takes, we will not let you down" attitude. It truly was as if I had my very own personal group of Avengers spring into action to save the day -- and they did!!! If ever we are in need of a courier service all the way from the southern US, we will be sure to call on Phantom Couriers!!!! I highly recommend them to everyone -- but please, save time and call them FIRST and not fourth!! 🙂read more
It was my first time trying them out today for an emergency, last-minute delivery. Quick service and good rates- they... know what they're doing. Will use them again in the future, for sure. Thanks!read more
These guys are great. Always early or on time, good rates, and good people. Our office has been using them to get... confidential documents to and from clients, and we couldn't be happier. Their website is straight forward, and if you need to you can always call.read more
We recently worked with Dion from Phantom Couriers and I was blown away by the service we received. From the initial... inquiry, the level of customer service was outstanding. Dion was communicative and quick to find solutions for us. Is clear that this company cares about making their clients happy and I would not hesitate for a second to recommend them and will be working with them in the future. Thank you for going above and beyond Dion!read more
A good local courier provides several levels of service for you to choose from, depending on your needs. This will help you build a trusted relationship that lasts well into the future.
Is the Local Courier’s Pricing Structure Transparent and Competitive?
A good service provider will offer a transparent pricing structure. There are a lot of choices in using a courier - type of transport (car, motorcycle, bike), how quick is the delivery needed, two way services, etc. Clients must be able to call and easily find out exactly how much it costs to send a package or document, with no hidden fees.
Does the Courier Company Use Up To Date Technology?
A courier company that uses technology to manage, monitor, and communicate orders and deliveries is likely to be more efficient than a company that uses outdated processes. Will they provide personalized services to you (eg. cheque pickup)? The technology used will provide real-time tracking of packages and signature verification upon delivery.
What Procedures Are Provided to Solve Problems?
Even an experienced local courier service can have a delivery go wrong. For Instance, a delayed delivery of your package due to unforeseen complications. If this happens, the company should have mechanisms for providing personal feedback to you to keep you updated with instant constant feedback on the status of your delivery.
Can The Courier Handle Sensitive Deliveries?
There are times when you need to send special or sensitive packages. A courier company will have a procedure for handling sensitive deliveries. For instance, a medical delivery such as DNA samples or other highly sensitive packages that require extreme care when handling and in transit. Good local courier companies will handle packages that are highly fragile with extreme care.