Vancouver is known as a laid-back west coast city, but don’t tell that to the employees of Phantom Couriers who work hard to serve their customers around the clock. Their couriers’ stream in and out of their downtown office, picking up and delivering packages quickly and efficiently.
Whether you phone or use their automated online ordering system, there is no doubt that Phantom Courier is a well-oiled machine. Obviously, more and more people are discovering their amazing customer service as they choose Phantom Courier over larger companies like Canada Post, UPS, and Fedx. Phantom Couriers is Vancouver oldest independent courier, offering local, national, and international delivery.
Recently, Phantom Couriers was chosen as one of BC’s fastest growing companies by Vancouver Business Magazine based on 5 years of consistent growth. To be eligible, the company needs to have its headquarters in British Columbia.
British Columbia might not have the economic heavyweights like Toronto – the banks, the insurance headquarters, or the media companies – but its natural resources and proximity to Asia make it a favourable place to do business as the businesses on the Business in Vancouver list can attest.
What is Phantom’s secret to success? Owner and operator Mark Huggan says it’s about” being the best tool for our customers. We focus on making our customers succeed and being an extension of their office.”
By being customer centric, Phantom is able quickly to react to customer’s needs – a must in the fast-paced world of package delivery. As attested by its growth, Phantom Courier is a welcome alterative to larger, faceless corporate couriers with poor customer service
Although they pride themselves on being locally owned and having a family atmosphere, they also have a network of world-class international delivery services in more than 220 countries and territories worldwide. They can get shipments to their destination overnight or can provide more economical options with standard international shipping.
Huggan comes from very humble roots and stays humble about making the Business in Vancouver list, quick to credit his closely-knit employees for the company’s success. Huggan started off as a single bike messenger working out of his art studio. He started his business by printing pamphlets and slipped them under the doors of local businesses.
Although Phantom Couriers has now grown to over 30 busy employees, they still use the personal touch with each customer they come into contact with. It’s this core value that allows the company to help more people while still staying true to its roots.
This attitude is what drives Mark Huggan, who doesn’t see making the list of fastest growing companies a big deal. For him, as long as he’s serving the people who trust him to get important documents and packages to where they need to go, he is happy.