International Shipping Vancouver – Frequently Asked Questions(FAQ)

What Shipping Size Can I Ship?

The size of the package is one of the most important aspects of how much it will cost to get your package to its destination. When you offer shipping options for your products to your customers, you need to know the precise measurement of the weight of all your products to ensure you give an accurate cost assessment.

What Is The Expected Delivery Time?

There are many options depending on where you are shipping to, and how quick you want it there. When your customers want to receive your products will determine how much your shipping will cost. For more details on delivery time please visit our international ordering help page Click HERE or give us a call.

Where Does Phantom Couriers Ship?

Phantom Couriers offers guaranteed time, definite delivery services within Canada, to and from the U.S. and to more than 220 Countries and territories worldwide. A factor that will have an obvious impact on price is the distance you are shipping the product. We provide details on how much it will cost to ship to a specific destination depending on where you are shipping from. From Langley to Lisbon or from Vancouver to Venezuela, Phantom Couriers is your total parcel and document delivery solution.

Do I Need Insurance?

The type of insurance you purchase depends on the value of the items, destination, and the shipping method of transportation. For international shipments, you may also want to purchase additional insurance, especially if the item is of higher value.

Are duties and taxes included?

No. Duties are determined by each product's origin, material composition, use, and final destination. Each country has slightly different duties and taxes. If you’re unsure about duties and taxes for a particular country, please contact us.

What Shipping Size Can I Ship?

The size of the package is one of the most important aspects of how much it will cost to get your package to its destination. When you offer shipping options for your products to your customers, you need to know the precise measurement of the weight of all your products to ensure you give an accurate cost assessment.

What Shipping Documents Do I Need To Ship a Package Internationally?

To ship a package to the U.S. or any other country outside Canada, you will need to complete an international air waybill. All non-document international shipments also require a Commercial Invoice, which is the official transaction record between an exporter and an importer and is relied on by customs officials to clear shipments across international borders. Gifts, electronics, drawings, and all other non-document shipments, regardless of value, require a Commercial Invoice. For more information on international shipping documents, please give us a call.

What if my items arrive damaged, defective, or incorrect?

If you receive a damaged or incorrect item, call us at 604-899-5447 with your tracking number and description of the damaged item. We'll make sure you're taken care of.