Mark: Hi, it's Mark Bossert of Top Local. I'm here with Mark Huggan of Phantom Couriers in Vancouver. Vancouver's best couriers rapidly expanding across the province, across the country. Who knows maybe across the world. And we're going to talk about one of their top verticals, wine stores. Wine stores, Mark wine stores?
Mark H: For sure. I mean, we're all busy and every wine store has a Sommelier and every wine store has an Ecom component and they're online. I don't like going to, look, I'm not going to carry a 40 pound case of wine to my car. Flip the seat forward, put it in the backseat, drive around, forget I have to pick up a million other things and then unload the car with all this wine. So wine stores, it's super easy. It's super trackable.
So they put all their eCom orders on their shelves. We send them up the waybills with the barcodes and the tracking numbers. And off we go. And we've got special pricing from wine stores because the volume is really high, so they can instantly go for a discount on the rates. It's usually a much larger like, spectrum of timeline available for deliveries. And sometimes specific deliveries are required because person's going to be home, like I'm here 2:30 till 3:30, blah, blah, blah. And those are easy targets to hit.
There's wine everywhere. And I mean, hey, the gods gave us the wine. We might as well have it. It might as well have it delivered, the cost is nominal. I mean, good bottles of wine, like say a good starting bottle of wine, it's like 40 the bucks. The cost of delivering an entire case of 12 bottles might be as low as $10.
So why would the wine stores not want to incorporate that? That's like, when you break it down, it's nothing. The customers are happy to get it sooner they buy sooner. And the people usually reorder before they've even finished their first case because they like to have lots on stock and it's like collecting anything and a good wine and COVID, your home a lot. You might as well enjoy yourself. And I don't know, the wine stores in Vancouver are brilliant. There's lots of them. I encourage everybody to call up their local wine store and get their wine delivered. Call Phantom and we can get it done for you. If you own a wine store, look us up. We're seven days a week. We delivered until 8:00 PM from 8:00 AM. And we're there for you. We have an excellent system. It's bulletproof and we enjoy doing it too. The couriers love doing the wine because it fills the gaps from their document and small package delivery. And nobody ever has been unhappy when they received their wine.
At the beginning of COVID, we had to do proof of delivery by photograph. And we've got people just posing, acting like crazy goofs and having fun, big smiles and, you know, acting out of character, just enjoying it. So it's a great way to get your wine delivers by career. And they're in and out in a couple of seconds, you get your wine. It's really noninvasive and it's happy times, right? Fine wine and good times.
Mark: This wasn't a big thing for you pre-pandemic, right?
Mark H: It was big. Like Marquis has been an excellent customer. Okanagan Estate Wine has been a big customer. We've done billions of cash calls for people that sent to Legacy, any boutique wine store, but when COVID hit, it was the number one thing we did.
It was incredible. People were stuck at home. They had nothing to do, might as well have some wine and look out the window. And then it stayed. And it's our fastest growing vertical, next to that is weed. And you know, after work stuff. Food, wine, weed. Okay, you're not working, you're living. So enjoy yourselves, you know, winter's on its way. Wine makes it painless and having it delivered, it makes it extra painless. So yeah, we're happy to do it.
We're looking for more customers. We're looking for more happy people. So if you own a wine store or you want wine delivered just off a credit card, call us up. We're super reasonable, super efficient, super happy to do it. And we'd love to hear from you.
Mark: Yeah. So if you want the details for your wine store or for your wine particular predilection that you'd like to get delivered without all the hassles of trying to pick and choose, and you know exactly already what you want, you don't want to go into the store. You want it delivered right to your door without any kind of issues or risks. Phantom Courier (604) 899-5447. Or if you're a little bit out of the exact lower mainland area, like on Vancouver Island, I know they deliver wine out there 1-844-899-5447.
Mark H: Totally. Yeah. We fly wine to the island all the time and here's something else that's good for people. Say something comes up and you're not available for the wine, we can either reattempt it or you can come and pick it up from our storefront at 329 Howe because that's going to be open super late. And a lot of people are like, I can just pick it up and be like, yeah, we'll hold it for you on the shelf. There's not an extra charge. It's just come and get it. And it's a nice thing. The wine store has been asking for that too. So we're there. We've got you covered that.
Mark: Phantom Couriers.