Nanaimo Chamber of Commerce Delivery

Mark: Hi it's Mark from Top Local. I'm here with Mark Huggan of Phantom Couriers in Vancouver. Vancouver's best couriers, fastest growing. One of the fastest growing companies in the province, in Western Canada, in all of Canada, as far as couriers go. And we're talking about deliveries in the Nanaimo. How are you doing Mark?

Mark H: Doing excellent. Thanks. 

Mark: So how's Nanaimo? That's a new operation. What's going on over there in Nanaimo? 

Mark H: Yeah. You know, we've had like a facility in Nanaimo for about six months now. We've been dealing with the Nanaimo for 24 years, but it was time to get on over there. And of course, one of our first contacts was with the Nanaimo Chamber of Commerce.

So we joined up, you know, be a good citizen and it paid off with an interesting delivery the other day. Our second one in the last few months. 

Mark: So what was the delivery?

Mark H: I don't know if it's because COVID is happening. Yeah. It's well, people are moving like headquarters and things. And so we've had to move to giant model ships. You know, this one was 6 feet by 2 feet by 3 feet, and there was no elevator. It's super fragile. You know, the kind that sit in the lobby of a shipping company or anything that has to do with maritime. They take years to create. They're very expensive. They are just not to be messed with.

And so, you know, we're, sure we can do this. No problem send over a truck with a tailgate and a guy. And it's like, Oh, but wait, there's no elevator. So it was like, Oh, we'll send over four guys, you know, some blankets and stuff. So we had to do an assessment and go in there and do it. Of course the job was easier done than said. It seemed like it was going to be a lot more daunting. But when we got there, they figured it out pretty quick and packed it up and got it off. And it was seamless. 

And everybody was happy, but it's like one of those kinds of nail biting moments when nobody would want to touch the job with a 10 foot pole. The Chamber obviously has other contacts there. We're the new one, but we had the ability to do it and we were happy too. And it just makes it a good story. 

I mean, I got my start in the shipping industry, so I think those ships are cool. So, you know, I don't want anything to go wrong with them. So I was kind of like overseeing it from afar asking, did it happen? Is it cool? Everything went perfect. Dion, our operations guy handled it perfectly.

So deliveries like that are really difficult to wrap your head around. But with some experience behind us, we were able to execute perfectly. It wasn't super expensive, but the rewards were super high, so everybody was happy. And that's the bottom line. 

Mark: So you guys can specialize in that kind of way outside the box kind of delivery that the other companies seem to only want to be within their narrow, little niche that they know they're going to make lots of money on. You're able to provide the service that delivers anything anywhere basically. 

Mark H: Yeah, that's what keeps it exciting, man. Like those are the exciting things. I mean, during that day we did about 360 other deliveries, but this is the one that stands out as unique. And it's good for everybody, you know, it's refreshing and it's creative and it keeps the company fresh. We love doing it. And the customer's pretty satisfied. 

Mark: Cool. 

Mark H: Yeah. 

Mark: So if you need deliveries in Nanaimo, the guys to call, Phantom Couriers, you can reach them on their 800 number +1 844-899-5447. Or if you're in the lower mainland (604) 899-5447. That's that 800 number is good read across the country, by the way. So if you need something anywhere, anytime, any place, these are the guys to call. Phantom Couriers. Thanks Mark. 

Mark H: You betcha. Thank you.