Mark: Hi, it's Mark from Top Local. We're here with Mark Huggan of Phantom Couriers in Vancouver, one of the 100 fastest growing companies in the province of British Columbia, of course, and Vancouver's favourite and best courier company. How are you doing, Mark?
Mark H: We're doing great. Thanks.
Mark: So we've talked a lot about some of the places you guys have delivered, but we're haven't you actually delivered too?
Mark H: Well, people always ask me that question and it also comes along with like, what's your goal's? Well, two places we've never been, never had the call to is Antarctica, and outer space and we all know that things go there and I'd like to be part of that. So those are two things that we’re kind of like keeping our ears peeled for. Mostly scientific clients. We want things like that, or ocean freight to Antarctica. I can totally get behind that. And we have a way, we know where to go with a 200 kilogram payload into space. And its 1 million bucks our costs. So you know, you pay more, but we know how to do it. We've got a lead and we just want to call it. It can be a letter to like, it's not a 200 kg hard thing, but those are goals. Let's go. I mean, if it happened, I'd be super happy. I'd write home about it. That's for sure.
Mark: So SpaceX, if you're listening.
Mark H: I think they got it covered. They don't need any help from a local courier in Vancouver, but if anybody wants something shipped down to SpaceX, I'm down to do that.
Mark: Absolutely.
Mark H: Yeah.
Mark: And of course. It could be something like you mentioned, there might be some folks putting together a package that needs to go up to, maybe some Canadian astronauts up in the ISS, International Space Station, there's going to be more of that stuff up there, for sure.
Mark H: Even if you just want the letters from your science class delivered to like the Last Mile Depot, we'd love to be just part of it just for fun and you know, just give us a call. I think that'd be just a fun, cool thing to do just out of the norm. Whenever you do that kind of stuff everybody kind of gets excited and it lasts a long time. It's fun to talk about mission accomplished, right?
Mark: Absolutely.
Mark H: Space talk, mission accomplished.
Mark: Very Star Trek of you.
Mark H: Hey, why not, I’m a Star Trek guy, you know! Those are two things. Where else have we delivered, like we've delivered to like war zones. We've had that happen. That's pretty crazy stuff, you know. So we're down for the challenge. If you could think of a place that we might not have been in, you need to get something to a remote area, like you were mentioning Argentina at the Southern tip there. We could get it there. So we're up for that kind of challenge because we have an infrastructure that will allow us to get those logistic jobs done.
Mark: So there you go. Any package. Anywhere anywhere.
Mark H: Yep. Phantom Couriers will try and get it there if it's outer space, let's go for that one. That'd be fun.
Mark: There you go. Thanks, Mark.
Mark H: Right on. Have a good day.
The Importance of Choosing the Right Courier Service for Your Company
You, as the company owner, understand the importance of prompt product delivery in maintaining satisfied customers. But have you ever considered how pivotal it is to your success to pick the correct courier service? It is crucial in today’s competitive market to work with a dependable and effective delivery service supplier.
Introduction to Courier Industry
Every company needs a reliable courier service. Shipping and receiving packages can be handled swiftly and easily for businesses. It’s important to do your research before settling on a delivery service for your company.
Why Express Shipping Is Gaining Popularity
Online retailers can’t compete with brick-and-mortar stores without fast shipping options. Everyone wants their freshly purchased items delivered as soon as possible. And above all else, they don’t want to shell out a fortune to get it. Customer satisfaction levels rise for any business that offers express shipping options. In addition, they will have fewer products sitting in storage. The express shipping service offers the quickest turnaround time. Products are efficiently packaged, transported, and delivered by express delivery services, all while being monitored and managed every step of the way. But now, thanks to the quick development of technology, express deliveries are getting quicker, and a plethora of choices are always at our fingertips. And now consumers expect this as the norm.
Reasons Why Express Shipping Is Gaining Popularity Are As Follows
- Customers Receive Orders More Quickly
The most significant advantage of express delivery is the time savings it can provide. This means that once a client places an order, they can anticipate receiving it anywhere from a few hours to a few days later. This is in stark contrast to the standard delivery method, which may take anywhere from a few weeks to a few months.
Cutting down on shipping times is a simple way to boost customer satisfaction. Customer satisfaction can also be affected by how cheap the shipping is.
- Cost-Effective Shipping Options
Customers who need their purchases quickly are willing to pay more for expedited shipping options like express shipping. The point is to figure out how to get packages to customers more quickly and cheaply than the competition.
Examine the prices of express delivery services so that you can provide the most competitive offers to your customers. It’s difficult to earn a customer’s trust if they can’t easily get what they need when they need it. Assume an uptick in customer satisfaction once you’ve implemented all these changes.
- An Increase In Customer Satisfaction
Having a superior product is no longer sufficient in today’s market. How and what condition it arrives in also has a significant impact on whether a customer will be satisfied. Customers are more likely to return for additional business if they have a positive experience the first time they interact with your company. Express shipping has many benefits for your business beyond just happier customers.
- Products Will Arrive Safely, As Promised
While in transit to eager consumers, express shipping places a premium on the security of your goods. In order to guarantee the security and prompt delivery of all packages, drivers and handlers must undergo extensive training. Most importantly, express delivery services uphold the values of care and respect. With repeat business from pleased customers, stock on hand is sure to dwindle. Avoidable expenses will be reduced as a result.
- Less Stock Is Storing In Shops
If you have a lot of stock on hand, you might want to consider getting an inventory management system. You’d need to invest a lot of time, energy, and possibly even physical space into this. Instead, team up with a delivery service that can handle the logistics. They offer more efficient and affordable stock management. Bear in mind that any store can use a fast shipping service like FedEx or UPS.
- Can Be Carried Out By Any Kind Of Store
Stores of any kind, whether online or brick-and-mortar, can benefit from express shipping. Express shipping can be a boon for business if you run an online store selling high-end footwear. Express delivery is useful for business owners with brick-and-mortar shops who want to reach a wider customer base.
Regardless of a company’s sector, express shipping can only be beneficial. Express delivery services are widely used in many industries, including the cosmetics, pharmaceutical, and retail sectors. Those in the business of selling perishable goods, such as food and flowers, should also consider investing in an express delivery system.
Conclusion
Express delivery might be something you should strongly think about. In a shorter period of time, this will deliver your customers’ newly purchased goods. Customers can expect faster delivery times as well as the assurance that their purchases will arrive in good condition. Your customer satisfaction ratings will rise as a result of the combination of these two elements. Your customers are more likely to repeat business when they are satisfied, which translates into increased sales for your business. Among many advantages of express delivery in the e-commerce sector, these are just a few. As you search for the option that will work best for your business, keep these in mind.
Unwrapping The Benefits Of Overnight Shipping
Having confidence in the timely arrival and delivery of critical packages is a must for any business. How well you treat customers is important, but so is your ability to deliver your products and services as promised. The global population of people who shop online is rapidly expanding. The option of overnight shipping shouldn’t be something a company offers simply because it feels like it. To compete with other delivery services and expand, you must have this.
Using Overnight Shipping Will Help You Satisfy Your Customers and Stay Ahead of the Competition in these Crucial Areas
Accountability to Customers
As the adage goes, “The customer is always right,” so it’s important to put that belief into practice. Shipping companies and customers alike can benefit from overnight delivery. Loyal customers can be nurtured by always meeting or exceeding customer demand. The best way to earn customers’ trust and ensure their satisfaction with a shipping experience is to get the package to them quickly.
Reduced Shipping Expenses
Calling a local shipping company for overnight shipping will save you money. Expenses could increase if you need to ship a package across state lines. Overnight and out-of-state shipping costs for the out-of-stock item will be added on top of that. When you need overnight shipping, look no further than your friendly neighbourhood shippers. They provide the most reliable service at the most affordable shipping rates.
Practical and Simple To Use
Overnight shipping is a more user-friendly and convenient option for delivering products. Not only will it meet your business’s product demand, but it will also get there quickly and on schedule.
For instance, if you own a food-related business, you can expect to receive fresh food products the following night. You will have received your package before you open your store, so this won’t slow down your operations either. Overnight shipping offers this kind of flexibility to all sorts of businesses, meeting their needs in a variety of ways.
Optimize Productivity
Overnight delivery services have a certain pizazz about their operation. They are able to deliver any package in a single night to any location. Profits will soar and your company’s standing in the market will improve as a result of this change. Keeping up with such routine tasks daily will help your business run more efficiently and set you apart from the plethora of competitors.
Improved Ability To Hold On To Customers
The fastest way to get products to customers is with overnight shipping. If your shipping services are the best in the industry, more and more people will want to work with you. You can improve customer retention rates with faster and more convenient shipping options.
Fast Delivery Builds Goodwill
Retailers employ a wide variety of sales strategies to attract and retain customers. But ultimately, providing excellent products and services to your customers is the best advertising you can do. Great customer service and a low price are an unbeatable combination.
Fast service is essential to satisfying customers’ needs and wants. Perhaps they failed to place a pre-order in time. Maybe a customer has placed an unforeseen but large order and needs your products immediately. Overnight delivery can solve any problem and make any customer happy.
These repeat buyers will promote your company to their personal and professional networks. They will promote your company online by writing glowing testimonials. They’ll give you a positive review on social media. They will advocate for you to other potential clients.
Search engine optimization (SEO) is aided by positive customer reviews posted online. It improves your site’s visibility on search engines. What’s even better is that there is no cost associated with this highly effective marketing. The word-of-mouth advertising that occurs naturally does not require a larger marketing budget.
Conclusion
If you have a more involved order, feel free to give us a call for a free, no-obligation quote using our Phantom Couriers. To help your company succeed, we are able to provide expedited shipping on demand. Each client receives our undivided attention as we collaborate on a strategy tailor-made to their specific requirements. When it comes to courier services in Vancouver, we’re also the quickest. Our goal is the increased profitability and efficiency of our clientele. Your deliveries must arrive promptly; we see to it that they do. Repeatedly and without fail.
Shipping Your Items Overnight – Everything You Need To Know
Overnight shipping is one factor that can elevate your online store to the next level. Over half of all online shoppers say that prompt delivery is the single most important factor when deciding where to make their purchase. It’s much more convenient for the person waiting at home for a package if there’s a real guarantee, and it brings in more money for the mail service. Delivery not only to your door, but also to your door at the precise moment you need it, is what “overnight” delivery is all about. This article will examine overnight shipping and provide all the information you need to determine if it’s a good fit for your online store.
What Is Overnight Shipping?
There is a service called overnight shipping that promises your package will arrive the following business day. If time is of the essence and you need your package delivered, this is the way to go.
How Does Overnight Shipping Work?
Overnight shipping, also known as next-day delivery, ensures customers that their packages will arrive on the next business day. Whether or not a package is eligible for overnight shipping depends on the time of order placement in relation to the carrier company’s daily cut-off schedule.
Overnight shipping refers to the practice of having a courier or fulfilment centre deliver a package to a customer after they have placed an order during the day and before it is delivered to the customer.
Even though it promises next-day delivery, there’s always a chance a package won’t arrive on time because of the sheer number of orders that need to be fulfilled. Couriers are usually willing to issue refunds to sellers on shipping costs when they have an excessive number of packages to deliver.
While weekend pickups from most third-party logistics providers will cost you extra, Overnight Shipping is typically only available during the week. The typical cut-off time for next-day delivery with most courier services is between 6 and 7 p.m. If you have an emergency and need a package delivered quickly, overnight shipping may be your only option.
The term “overnight shipping” refers to a specific kind of express shipping that guarantees next-day delivery of packages. Depending on the shipping company and the time of day you need the package delivered, you can choose from a variety of service options. In most cases, overnight shipping ensures arrival by 10:30 AM the following morning, but guaranteed delivery by 8:00 AM or 5:00 AM is also available.
Shipping your package overnight will cost more than regular shipping. After your order has shipped, you will be given a tracking number.
How Much Does Overnight Shipping Cost?
Though overnight shipping may seem like the best option for people in a rush, it can be quite pricey. Overnight shipping rates vary depending on several variables, so there is no set price for this service. Those things are:
- Specifications for the packages
The size of the package is factored into this pricing structure.
- Duration of time for delivery
Faster shipping services come at a higher price.
- How much does this package weigh?
Both the actual weight and the dimensional weight of a shipment factor into the final cost to ship.
- Transportation Time
The distance from where the package was sent to where it was received. Transportation costs increase proportionally with the square of the distance travelled.
- Contracts with transport companies
In order to encourage small businesses and those with high shipping volumes to use their services, some carriers provide them with shipping discounts.
What Paperwork Is Necessary For Overnight Shipping?
When sending a package overnight, you’ll need to provide specific paperwork for the carrier to accept the shipment.
- A bill of lading
- Shipment label
- Customs Formalities Declaration
Who Is Responsible For Ensuring On-Time Delivery of Every Shipment?
To put it simply, your courier’s job is to make sure everything gets where it needs to go, when it needs to be there. They coordinate with distributors, wholesalers, factories, and stores to speed up and smooth out the flow of materials and goods.
Overnight Shipping Restrictions
However, there are some restrictions when employing this mode of transport. Some considerations for using overnight delivery are as follows:
- Cost
Overnight deliveries usually cost more than standard deliveries.
- Availability
Overnight shipping isn’t always an option.
- Time of Arrival
Overnight delivery ensures that your package will reach you the following business day but cannot promise an exact time of arrival.
Is Overnight Shipping a Good Option for You?
Whether or not you should use overnight shipping depends on several factors. The urgency with which you require delivery should be your primary concern. Overnight delivery is the best choice if you need your package quickly.
The service’s price tag is also an important consideration. You should weigh the benefits of overnight delivery against the higher cost it typically incurs. Ultimately, you should think about the service’s dependability. In most cases, overnight shipping is more dependable than standard shipping.
Conclusion
Overnight shipping the next day is a safe and quick option for shipping packages. One must, however, weigh the service’s price against the company’s reputation for quality and stability before deciding whether to engage its services. When you ship overnight with Phantom Couriers, you can rest assured that your package will arrive safely and on time. Learn more about our overnight shipping options and how you can save money by becoming a member by visiting our website today.
Maximizing Efficiency: The Advantages of Express Shipping Worldwide
It’s no secret that the convenience of online shopping is largely responsible for its meteoric rise. There is great significance in the fact that anyone can search for and purchase nearly any product at any time. Just what factors increased the convenience of shopping online? This order will be delivered ASAP.
Fast shipping is a major reason why so many internet retailers thrive. Customers anticipate receiving their recently purchased items as soon as possible. And above all else, they are averse to shelling out a hefty sum to do so.
Customers’ satisfaction will surely rise with any company that offers express shipping. And they’ll be able to reduce their storage needs as a result.
How may express shipping help your online business? Continue reading!
Positive Effects on Customers
The many ways the online shopper benefits from express shipping are explained in detail. The timely delivery is the primary advantage.
Quickest Shipping
With rapid shipping, online retailers may satisfy customers by providing the quickest possible delivery times. Everyone appreciates prompt service because their time is valuable, and they can’t wait to get their new product. The majority of the time expedited shipping is the best option. The companies ship out the products the same day or the following day. When sending a parcel or courier over international borders, air transport is the most common mode of conveyance.
The time required for express delivery is determined by the distance travelled. Shipping times from skip express range from a few hours to a few days. All the orders are delivered to the consumers without any damage.
Reasonable Cost
Because of the proliferation of express delivery services, companies can now ship their goods via tried-and-true methods. The days of firms being necessary due to the uncertainties inherent in carrying goods and services are long gone. The rising popularity of online shopping has boosted the market for expedited shipping services.
Secure Transit
Businesses place a premium on safety. The rapid delivery system has been upgraded to where all customer orders placed online are promptly delivered, with nearly no room for error. Every day, people purchase thousands of items, yet complaints about packages that did not arrive in good condition are extremely uncommon. The shipping firm must protect the package throughout transit.
Express Courier Service for Celebrities and Other High-Profile Clients
Skip express offers VIP delivery services to ensure the safe shipment of precious cargo. There are special delivery services for the customer’s convenience.
Profits for Enterprises
The company side also reaps many benefits. Your products will earn you a commission, and you’ll see rapid growth in your bank account due to this business model.
Retail Outlets That Can Be Visited
The expedited shipping option is only available at online retailers. Numerous shopping websites now offer doorstep delivery of purchased items. Almost wherever you look on the internet, you can buy something and have it shipped directly to your house. Do you believe any company can handle product delivery independently without the help of express delivery services? The correct response is “no,” as competent company management is required to meet the goals of timely, secure product delivery and profit generation. It’s also difficult for a single company to expand into new regions.
Satisfaction of Customers
Customers are content with the convenience of ordering things online and having them shipped to them without taking further action. Thanks to the growth of the e-commerce sector, purchasing goods and services is now more convenient than ever. The rapid delivery services deserve praise because they are responsible for safely transporting the packages to the recipients.
An Expanding Market
Since more and more people are opting to do their shopping online, businesses are expanding rapidly. The business’s demand has similarly increased. An uptick in business is possible because of lightning-quick shipping times. Finding certain items in a physical store could take some time, but shoppers can easily find what they’re looking for on the internet.
Conclusion
Express shipping is an option you should give serious thought to. Ghost Shippers is an option to consider. Your clients will receive their new purchases from you more quickly. Customer orders will arrive more rapidly and in pristine condition. You should expect higher levels of client satisfaction due to the combination of these two elements.
Get Your Packages to Canada Faster with Overnight Express Shipping
One of the biggest challenges to running a successful e-commerce business is dealing with the phenomenon of shopping cart abandonment. Delivering products may take longer than planned, cost more than intended, or not be accessible by express shipment.
Do yourself a favor and choose overnight shipping if you are one of those people having these kinds of issues.
Do you ever consider shipping in a single day when a customer requests overnight delivery? Every shopkeeper has experienced the stress of rushing an item to its destination in one night. In that case, what are your plans of action? Don’t freak out! The fastest shipping option is Overnight Shipping, and it’s the only one. This way, you can rest assured that your shipment will arrive at its destination the following morning without any interruptions.
Overnight shipping
Overnight shipping means that the shipping process is done in one night. According to the definition of overnight shipping, it is a type of shipping that guarantees the customer’s package will be delivered the next business day.
When time is of the essence, overnight delivery is the way to go. However, the entire overnight shipping procedure involves several other aspects and activities.
Aspects to think about when calculating an overnight shipping price
The Size of the Package
Your shipment’s total dimensions are of utmost significance. The larger the package, the higher the shipping costs. When calculating the cost of your shipment, the size of your cargo is a major factor.
Package Weight
Your shipping costs will go up for several reasons, including the extra weight of your delivery. In general, shipping costs increase in proportion to the weight of your package. Because of this, the package weight will be used to calculate the shipping cost, even if it is higher than the actual DIM weight.
Delivery Speed
When calculating the price of overnight shipping, it is crucial to consider the delivery time. There are many overnight delivery alternatives when working with courier services. Some shipping businesses promise the quickest shipping times and a money-back guarantee if the delivery is delayed.
Your Package’s Dimensions
Knowing your package’s length, breadth, and height allows you to determine its precise proportions. A package’s dimensional weight can be determined by multiplying its length, width, and size and then dividing that result by a DIM divisor. Shipping costs can be estimated more accurately using the dimensional weight.
Place of Shipment
The shipping zone represents the actual metric distance between the package’s origin and its final resting place. When determining shipping costs, many companies employ shipping zones. Your order’s location is key in determining the shipping zone’s associated fee. There is a rise in shipping costs related to expanding the shipping zone. Overnight delivery costs will vary depending on where you live.
Shipping Options: Standard vs Overnight
The differences between the two are as follows:
When will it be Delivered
One of the most notable distinctions is the transit time when comparing standard versus express shipping. Two to eight days is the typical arrival period for conventional shipping, although air couriers can deliver express orders in as little as a day. Delivery could occur on the same day in some instances. In cases where time is of the essence, express shipping is the way to go. If you can wait a little longer, expedited shipping is the way.
Economic Efficiency
Second, because it is sent by road using surface couriers, normal shipping is more cost-effective than express shipping or delivery. Due to the utilization of air couriers, the cost of express shipping is higher than that of other transportation options because of the urgency and quick turnaround time it provides. Choosing the most efficient method of transporting your items by the required arrival times is important.
Warehouse Shipment
On average, it takes 2-8 days to send out via regular delivery, but only 1-5 days by rapid shipment.
Cost of Shipment
The shipping cost is typically included in the product price for quick delivery. If you’re only using regular delivery, you can offer that at no cost to the consumer. Based on their urgency, consumers are sometimes also given the option between express and normal shipping.
Conclusion
Expedited delivery services can be obtained from various sources, including courier firms. Even though the service is more expensive than the norm, it can normally deliver a shipment in one to three days. Phantom Couriers is a reliable and inexpensive shipping service that provides express delivery services.
Benefits of Overnight Express Shipping to USA: An In Depth Guide
Couriers offer guaranteed overnight service for consumers that need their packages as soon as possible.
Orders placed over the weekend, often the off time may take two days to arrive, depending on the carrier and shipping service. Different shipping carriers who offer overnight shipping services will have daily cut-off dates, after which next-day delivery cannot be guaranteed.
One-day shipping and next-day delivery are commonly used interchangeably. However, the delivery date is determined when the order is placed.
Companies that provide overnight shipping do so because they have access to a vast network of vehicles and drivers. Because clients want to be able to drop off packages the night before they are scheduled for delivery, the transportation network is typically dispersed across the country. At times, specific areas are the only ones eligible for these expedited services (i.e., if the package is shipped to a rural delivery area).
Explaining the Process of Overnight Shipping
Overnight delivery takes several different processes to guarantee that consumers receive their goods quickly.
The order must be placed before the midnight cut-off time for next-day delivery
A consumer who wants overnight delivery must do it before the specified cut-off time. Setting a delivery cut-off time allows you extra time to process orders, pick and pack items, and have them ready for the courier to pick up and deliver.
It is processed by either you or your fulfilment partner and then ready for pickup by the courier
Creating a shipping label and packing the product(s) fall under this category.
The package is picked up and processed by the courier
The courier brings the box to a central location where it will be sorted alongside other overnight shipments and then sent to its destination.
The package is taken to a hub for next-day delivery
Once the package has been routed, it will be transported overnight to the distribution center that is most conveniently located for the final recipient. As the name implies, overnight orders are delivered to the consumer the following business day via rapid ground or air transport.
Orders are sent and delivered the following business day!
Most big shipping companies provide overnight shipping alternatives, which is a huge time saver for business owners and their clients.
Advantages of Overnight Shipping
Honesty and Trustworthiness Towards Customers
When you use the adage “Customer is King,” you had better mean it. All parties involved—customers and shipping companies—benefit from overnight delivery services. Customers are more likely to remain loyal if supplies are consistently met. The best method to earn customers’ trust and ensure their satisfaction is to ship quickly.
Lower transportation costs
When shipping overnight, it’s best to contact local transport companies for the best rates. It could be more expensive to ship products over state lines. Overnight and out-of-state shipping costs for the out-of-stock item will be added on top of that. Look only as far as your neighbourhood’s shipping service providers when you need overnight delivery. They offer the greatest services at the most competitive rates.
Friendly Interface; Quick and Easy to Use
Overnight shipping is the most practical and hassle-free method of product distribution. In addition to meeting your business’s product needs, it will expeditiously get orders where they need to go. For instance, if you own a firm that deals with food, you may receive fresh food products in as little as one night. In any case, you won’t have to worry about this impeding your company’s productivity because the delivery will arrive before you even open for business. Depending on their needs, businesses of all shapes and sizes can benefit from overnight shipping’s efficiency.
Enhance Productivity
Express overnight delivery services have a certain pizzazz in how they operate. Any package can be delivered in just one night. As a result, your company’s total efficiency will rise, and you’ll see increased profits and a boosted reputation. Maintaining this daily routine can help your company run more efficiently and set you apart from countless other businesses.
Better Way to Keep Customers
Products can be delivered to consumers’ homes in as little as one night with the help of overnight shipping. If your organisation offers the greatest shipping services, more and more people will hire you to handle their shipments. You can improve client retention rates with faster and more convenient shipping options.
Conclusion
Is a dependable overnight shipping service something you need? Phantom Courier has no outside investors; it is owned and operated solely by locals. We’re proud of the fact that we can never get by without the help of other people.
Where Phantom Has Not Delivered To
Phantom Couriers Now Offering E-commerce Deliveries To The USA
Mark: Hi, it's Mark from Top Local. We're here with Mark Huggan of Phantom Couriers in Vancouver, Vancouver's best couriers, and we're going to talk about e-commerce deliveries to the United States. How you doing, Mark?
Mark: Excellent. How are you?
Mark: Good. Good, good. So it's snowed in Vancouver, and of course I didn't get any mail.
How do you guys solve that?
Mark: We didn't get any mail either, but our customers got their packages delivered. Rain, sleet, or snow, they used to say, well, if you want it done that way, call us instead of the postal services. They gave up and we didn't.
Mark: So how does it work for US? To deliver to the US for an eCommerce company in Canada?
Mark: Well, Canadian e-commerce e-tailer would create a product and have to, obviously their customer says, ship it to me. I'm in Blaine, or I'm in Idaho, or something. And what we do is we pick it up, find out what the value of it is, declare the customs, and ship it out on our vertical using our power, like we have a volume discount and we just pay the duty and customs.
Those are never changing. There's no discount on that. And just get her, get her across the border. So it's going to be on that grand mail, ground mail service. It's like a four to six days depending on customs clearance.
Mark: So for the customers, they don't have to go to the post office. They don't have to fill out the forms. They don't have to, you know, some of the details that they don't have to take the time to do that. You guys are looking after that?
Mark: Yeah. We've got a full team here that takes care of all the manifesting, all the proactive tracking and monitoring of all of our shipments. So everything that leaves here.
From start to finish has eyes on making sure the job gets done because we bill when it's completed, right? And so we're not going to work. We're incentivized to get the job done so we can make money. So that's why we watch it.
Canada Post bills you at the source. And says, bye bye. Catch you later. You know?
And you're like, okay, bye. I trust you. And then weeks later you get your thing from anywhere. It's, you know, it's not as, it's not as robust. So we're trying to add a little bit of more value add because more, there's more e-tailer in our, in our customer base that need the need to good service Phantom is used to giving.
Mark: So is it expensive to ship from Canada to the United States?
Mark: Well, it really depends on what you're shipping, but the cost could, they're super cheap compared to like courier costs, like an envelope to San Francisco is like 45 bucks, and we can get down to the States for like, for a large, like a value package, for $15-$16 for something that could have a value of up to $300. So yeah, there's a lot of power in consolidation.
Mark: And how long does it take then? What's the delivery time difference between the two ways of delivering?
Mark: Well, we do overnight on courier. And mail service is what it is. It’s ground mail, but the faster you get it into the US postal service, the faster it's going to get delivered. So you want to hop the border quickly. That's why the consolidated shipping model works. Instead of, you know, so many different stops. You're just cutting out four stops, go direct.
Mark: So maybe just describe, walk us through that. So it goes the, you go to the Canada Post, then what do they do with it typically?
Mark: Well, we're not going to go to Canada Post, hopefully. We're just going to pay the postage, jump the border with the consolidated shipping. Have it picked up in Blaine.
Mark: And the way it normally would work if I went to the post office and did it.
Mark: Yeah. Post office, wait, generate enough volume sent to sort facilities, sort facilities sorts.
Puts it into pickup, which is, it's pretty efficient, but I mean, it's going to take a day there and another day to go on the truck. Then they want to have full loads, so full load going down, has to go down, unload. It takes time. And then reload to to final destination. So you're skipping like five days of just normal stuff. It's just normal everyday work. Just like if you were taking your time, putting groceries in the car, taking a break, driving home, taking a break, unloading the car, taking a break and then putting it away, taking a break. It's just, we speed it up. We put it right in the fridge. That’s how it works.
Mark: So is this the cheapest way to ship from Canada to the United States for an e-tailer?
Mark: I don't see any other way unless you know, you've got a friend driving directly to your client. It's the most economical and cheapest way, you know, you can get your best bang for the buck. Customers are going to be pretty satisfied with shipping mode. It's taut, it's not super fast like courier, but it's definitely going to get their track and trace. So I would say it's the best bang for your buck, that's for sure.
Mark: Fantastic. So if you're, if you're an e-tailer, retailer, online eCommerce person in Canada, and you've been struggling with getting your packages delivered from Vancouver area to the United States of America, the guys to call her Phantom Couriers. You can reach them at (604) 899-5447. Don't worry about it anymore. They'll look after it and your package will get delivered as quickly as possible at the right price, and your customers will be happy and so will you. Any package anywhere…
Mark: Phantom Couriers gets it there. You got it.
Mark: Thanks, Mark.
Mark: Thank you.
International Courier Services
Mark: Hi, it's Mark from Top Local. We're here with Mark Huggan of Phantom Couriers in Vancouver. Vancouver's favourite couriers and we're talking package delivery. How're you doing Mark?
Mark: Doing excellent. How are you?
Mark: Good. So if I want to send a package or an envelope or something like that, say to some weird and wonderful place, like Vietnam or Nepal, how does that actually work? What happens?
Mark: Customers call us. We obviously arrive and pick it up. We bring it back to our office and we manifest and ship it out. So we make sure we do our due diligence. Confirming the address. Make sure all the contact information is done and then we get it on the fastest flight out or whatever you want. But mainly international stuff always goes on a plane. We leave our office between three and four, goes to the airport, gets put on a cargo plane and boom it's gone. Then we'll use whatever third party courier on the other side to get it done. The world wide network.
Mark: And how long have you been doing this for? Like, you've got, you mentioned before that you basically hit every country in the world. How does that work? How do you get all those connections in place to be able to do that?
Mark: Like you said, I've been doing it a long time. First I had a business partner, a long time ago and he was an ex-Purolator guy and he's like, "Oh we'll just take Purolator down to the airport" because if you bring it to us, we will give you like a kickback. And I was like, that sounds kind of cool. Why don't we just open our own network. So I just started back then, not knowing anything and now it just seems like it's so easy but I need to explain it to like everybody else. I just developed it by doing it forever until it basically, I didn't know, I just started off mailing things and tracking them and then I was like, well what if I just phone the guy in Armstrong, BC and send it up to him and have a courier drop it off. I just built a network. And it was like you, just being dumb and not knowing what I'm doing to being smart and having it all done right. Fake it till you make it. Made it. There you go.
I'm just taking a look at what we've got, some things going out today, like just out of the city and out of the country. We're going to, oh nothing super interesting. Oh where's this. Where's Katella? It just seems like a lot of Canadian stuff today. But we did a bunch of eBay returns to Japan. And so you know, you don't want to send out, "Yeah I don't like my shirt from Japan", and charge them $400 bucks to return his shirt. And so I had to find a decent vertical to get it out with and found the carrier and found the guy who would deliver it. You know, spoke a little Japanese and a little English and got it done, and cheap so it was good.
Mark: So is that using ship transportation instead of air?
Mark: No, we just got an LTL air freight. Like there was a container that needed to be filled up with returns and stuff. I'm just like, put this in there, ok. So you just meet people talk to people, figure things out and get it done. And it's nice you know, after 25 years, there's that network to fall back on. Otherwise I could just sent it direct, put it on a flight, play for it, it's done. And we just track it all here.
Mark: And so the tracking when it's in a place like Vietnam for instance, like how does the tracking work?
Mark: Usually our way bill goes to their way bill and we starting using their way bill through their system. And sometimes tracking simple, like it could be a SMS or an email where we just go to their portal or they just keep us in touch. Like a lot of guys just text us the stuff. What's happening or is even through email. It's all just, because everybody has a website, it's all tracked through their site. Like our dispatch system would be with their dispatch system. The API's can talk on a few occasions and then otherwise they upload a file to us. And or if it's like a national carrier like DHL, Purolator, TNT any of those guys, we just jack onto their site.
Mark: Sure, and in some of these lesser developed countries, the final delivery, the last mile could be a scooter, or a...who knows for sure. Bicycle.
Mark: Yeah, definitely. Just like the last mile is always the interesting mile I can tell you that. But guys are working hard all over the world, getting it done.
Mark: So there you are. If you need a package or a letter delivered anywhere in the world, the guys to call in Vancouver, Phantom Couriers. You can reach them at 604-899-5447. They're busy. You've got to call them and talk to them and they'll fix it, they'll get it there. 604-899-5447. One of the top 100 fastest growing companies in British Columbia. Thanks Mark
Mark: Right on. Thank you