Mark: Hi, it's Mark from Top Local. We're here with Mark Huggan of Phantom Couriers in Vancouver, and we're talking couriering in this time of crazy. How are you doing, Mark?
Mark: I’m doing great. I'm having a good day.
Mark: So before crazy, you guys delivered just about anything everywhere, but now during crazy time as we're in the midst of this pandemic worldwide, what's happening in the Vancouver area? What are you guys focusing on these days?
Mark: Well, it's not like we've focused on it, but we, we got a call. The calls are coming in, and, uh. Uh, quite a touched my face. I'm not, let’s do that anymore. So sorry people. But anyways we are starting to do a lot of last mile stuff for PPE equipment, so personal protection equipment.
And I was like, okay, so where's this stuff going? And I started to watch it all come in and saw the patterns and I was like, that's pretty, this new and people probably weren't thinking about it. But you know the hostels. They're still full of people and they're living in close quarters. So I was like, well, no, no wonder it's important.
So women's shelters, I was like, of course. Right. They are stuck there. They're under quarantine or they're just so, you know, social distancing. But they're also in close quarters. It's not like they have an 800 square foot apartment to relax in. They're in a barracks kind of situation, you know? I don't know what they look like on the inside, but I know they're not big. I know they're not that well funded and they're crowded. Addiction recovery, of course. All those people that are like, trying to get out of their situations. They're stacked on top of each other to. The Masonic lodge runs a bunch of homes for the elderly. Also, you know, those places are privately funded. They're not gigantic. So the nursing staff there The Portland Hotel Society, you know, those are really, like SROs are overrun and people are talking about the downtown east side is a place that could explode. And if we did have a flattening of the curve at that point, those people might over, if they're all high and got each other contagious without some protection, especially in those hotels, then they could overwhelm the hospital's really quickly.
So we're dropping off a lot of gowns, masks, gloves for the residents, for the nurses, for the staff, for the people that are all involved. Everybody in the building is getting protection. Just to help them self distance. Even if you're really close, they're like, okay, look, I got a mask, you see and gloves and stuff like that.
Well, I never really saw that one coming, you know? But it's, it's good that it's happening and it's a lot. It's a lot of stuff like behind me, there's like 300 pounds of gloves and stuff going up to the Sunshine Coast, which is hard to get to, but we've got that under control.
Mark: So I was just gonna mention that, that there's been a lot of reduction in routes on the buses and in this case, the Sunshine Coast, you have to get there by ferry. So there's a lot of that is shutting down cause there's just no traffic to those riders. So how's that impacting what you guys are, are doing?
Mark: Huge. Okay. So Vancouver Island, we used to be, Oh, whatever, I'll just fly there every hour. Like I can just walk down there or they'll send a courier. But I mean, hour every 15 minutes I can be on a plane, have a guy on a plane, just have package someplace like it was, you never even thought about it. I had, and if the planes were flying, I had a helijet you know, and if Pacific Coastal Air going up the coast, we had tons of stuff, medicine going all over Bella Bella, Bella Coola, Atlin, Klemtu, I mentioned before, Powell River. Suddenly even the trucks won't take it. So trucks won't take anything unless it's wrapped on a pallet. So LTL Freight is a problem less than a pallet. They're like, Oh, we can't take it. It needs to be wrapped. We have to protect our, okay, I get it.
So, but that leaves a large, humongous amount of stuff not getting done. So we got Dave who lives up on the Sunshine Coast. He works for us and he is up there and he's going to gather everything. The ferries are running once a day, like back and forth, there's one and, there's two. So we get everything here. We put it on the ferry, it goes over there, it gets unloaded by the freight master of the ferry, and Dave picks it up and gets her done. Which is good because there's always a problem.
Canada Post isn't even go in there. It's, you know, it needs to be done. So it's just these cracks are opening up and things are slipping through and they, the government's doing the best they can do, but they're like, Oh, well, of course there's more than we can handle. And you can't blame anybody. It's just has, it's just the way it's working out. So everybody's pulling together and I'm happy to report that the Sunshine Coast is okay to get things to. Usually it is like Monday, Wednesday, Friday, sometimes just Wednesday, Friday. It's not easy to get there at anytime at any time, but now this is good, especially for all the PPE stuff we're shipping up there.
And then the other direction too, everything has to get there. And food, you know, my buddy Jeff lives up there. His life is absolutely not normal right now. And it's like, Oh, that's, you know, that's a, that's a thing. So it's good to deal with where we can be, start getting part of that supply chain. It's breaking. So we're there to fix it. It's a good thing. I think Sunshine Coast needs, needs stuff right away, so get it up there.
Mark: So there you go. If you're looking for service in Vancouver right now, during the time of crazy, or even after the crazy, you can call Phantom Couriers (604) 899-5447 to book your delivery. They're delivering everywhere in the world still. The timing might not be as quick as you wanted, but they'll still get it done. Thanks a lot, Mark.
Mark: Crazy fast. Hey, you got it.
Mark: Hi, it's Mark from Top Local. We're here with Mark Huggan of Phantom Couriers in Vancouver, Vancouver's favourite couriers and one of the top 100 fastest growing companies in British Columbia. How you doing today, Mark?
Mark:We're doing fantastic. How are you?
Mark: Good. So things have taken a bit of a downturn and according to the stock market the wave is coming. So how can a courier help companies during a recession?
Mark: Well, you have to be more efficient, more efficient than ever, right? Everything's important. I learned from the last time that what is valuable is important. So if somebody is going to spend money on a courier, you better perform. And so we'd like to do that. And then also we learned a lot of things last time. We learned that a lot of people cut their mail room staff. When offices have huge mail rooms that do a lot of courier, they can outsource that to us. We can take care of everything from just a regular Canada post mailings and weighing all those packages to picking up the mail at Canada post and bringing it to them because when things go slow, what makes business goes cashflow. So you need your cheques. If you're expecting cheques, EFTs and stuff like that, the mail cheques are just as important. We will pick them up at Canada post and have them to you first thing in the morning instead of 11 o'clock in the morning. So that if you're multitasking staff, you can stagger your staff duties throughout the day so that the regular accounts payable receivable person, it doesn't wait till 11 for the cheques. They're there at like 10. So you've saved yourself an hour and then that person gets that job done. Move on to other tasks such as getting new business or advertising your business and making your business move forward. So we're there for those efficiency models.
A lot of people will start to look for contractors. So a lot of working remotely, and I think we've touched on that before, but right now we are just moving out, like right now, I think there's like 30 workstations going out to remote workers already. People are preparing. So tech companies are like, “Hey, you know what we're going to do? We're going to sublease this section and we're going to move you guys home, and this can be a new efficiency thing”. So that efficiency model's already in play. Because people already are ready, they're ready, they know what to do.
Mark: You can help companies actually prepare to do that by taking their workstations to their employees as well as delivering stuff to keep the employees efficient while they're working from home.
Mark: Oh, 100% yeah, because they don't, they're not, they're decentralized now. And using a courier could help centralize all the work efforts. So it's an easy thing to do and you're just piecing it out. It's not like, you know, you have, an hour long courier wage. You've just got a 15 minute wage. It's like, so you can do four things to one hour instead of four hours and four things. It's super cost effective and it's super efficient.
Smaller businesses all over places, tons of small businesses in Vancouver that have larger delivery fleets that are going to be kind of in crisis. So like bakeries and caterers, they may have had, I knew a caterer, they had eight cancellations recently because of the Covid-19 and now all the food has to be separately packaged, all this crazy stuff up. So there's a total shift happening there. And they're regular catering vans that we're going to take out, like the coffee and muffin orders in the morning with a gigantic catering order is now this big giant truck taken out an urn of coffee and muffins for meetings in like whatever lunch and learns, or architectural firms. That should totally be sent up by courier, not wasting a big catering truck that's super expensive. Piece that kind of stuff out. Be more efficient, save your money. In the long run, it'll work out for you, and then who knows? Maybe you can just focus on the bigger orders later and leave that small stuff to the more efficient, smaller courier cars. That's great. There's three good things right there.
Mark: Beauty. So there you go. If you're looking for some efficiency in case this recession continues for a while, hopefully short and sharp, the guys to call are Phantom Couriers.
You can reach them in Vancouver, 604-899-5447 to book your appointment and they will deliver for you on time. And any package anywhere..
Mark: Phantom Couriers, gets it there with a smile.
Mark: Thanks Mark.
Mark: You betcha. See you soon.
Mark: Hi, it's Mark from Top Local. We're here with Mark Huggan of Phantom Couriers in Vancouver, Vancouver's favourite courier service and one of the top 100 fastest growing companies in the whole province of British Columbia, and they do a fantastic job. How you doing today, Mark?
Mark: We're doing great. Thanks.
Mark: So, people working from home. Sometimes they need, they've forgotten things or it's unexpected. They need deliveries. Do you handle that?
Mark: Of course we do. There's a wide variety of reasons why people that are remote workers need courier service. Say an architect, right? There's a change order in those plans. We've talked about that before. Recently we've had some architects that were working outside of Canada and when they got back, they were asked to self quarantine themselves because, you know, an office of 90 people. So of course we took their workstations to them, made sure that everything that they needed at the office was there so they could set up and work remotely. The IT guys were back and forth all the time. IT guys are always sending stuff to remote workers because something's always, it's just like at work, you know, and they're like, "Hey, I'm out of this". It's like, but yeah, now you're 60 kilometres away from the office.
A lot of people want to work remotely because of the traffic and the commute. So they'll use the courier to consolidate all that work effort so people aren't zipping back and forth and not getting the work done that they intended to do that day. So remote workers use couriers all the time.
Mark: What about the weather? Do you guys have snow tires?
Mark: Of course. We have snow tires. It's Canada. Didn’t we invent the snow tire? Yeah, we definitely do. And some of our drivers just say, “Oh, I'm all season tires”, so those guys don't really go above Marine Drive in North Van. So we're not sending him out there, but out to the Valley, definitely snow tires. It gets pretty crazy out there. There's a plane out there past Chilliwack. It's bananas. You must have snow tires. Whistler all the time.
You know, we've got clients that live in Whistler and own businesses in Vancouver, and they don't want to come down here because it's beautiful in Whistler. So we'll do the commute. There's all sorts of things.
We delivered some massage lotion up there because they forgot it at work. But they really, really wanted it because they were used to it. It's like, I don't, I can't work without it. I like the smell. It's that simple. If your employees working at home and they're not comfortable, they won't work. So if we make them comfortable and that's a problem that we overcome and that's for the solution. It's super interesting people. Yeah, we get it done for you.
Mark: So there you go. If you're working from home and you need a delivery and tell your team at the office, the guys to call are Phantom Couriers. They can reach Mark at (604) 899-5447. Mark and his team. There's a large company, or you can book online, of course, at phantomcouriers.com. Thanks a lot, Mark.
Mark: You betcha Mark. Have a nice night.
Mark: Hi, it's Mark from Top Local. We're here with Mark Huggan of Phantom Couriers in Vancouver, one of BC’s 100 fastest growing companies and of course one of the most favourite and most used courier companies in Vancouver. How are you doing, Mark?
Mark: Excellent, thanks.
Mark: So marijuana delivery, marijuana is legal in Canada.
Mark: That's a thing. It's legal in a lot of places. In Vancouver, we are good to go. Lots of license, like legal license distribution or what do they call pharmacies? Whatever you want to be called. What are they? Are they called something?
Mark: Dispensary's shows ya, I don't pay attention. But lots of customers, lots of E-com, lots of technology in the back end, and customers want their stuff after work. So we're here to do it. Currently right now, so it's 5:16 PM in Vancouver. We've dispatched our drivers for the end of the night, and they're going out to our clients, out by the UBC area, and they're picking up all the loads and they're going to be dropping it off to people who are coming home from work and they need to have their deliveries met. So it was pretty excellent.
Mark: And so folks are how this works, I guess people are choosing e-commerce online. They're ordering online from a legal dispensary, and then the dispensary gets you to deliver the product to the people's homes.
Mark: Right. Just matching up the, what time are you going to be home? Good. And we just distributed according to the timelines and Bob's, your uncle. Everybody gets their stuff nice and happy. They aren't waiting around. They can go on with their daily tasks. It's just another bolt-on part of our E-com, a service that Phantom offers to our clients.
Mark: If you need your medicine. The guys to call, well any of the other legal dispensaries in Vancouver, the guys to call are Phantom Couriers. You can reach them at (604) 899-5447 to book a delivery and get them involved.
Mark: And for all the dispensary's, make sure that they know their IT guy can log into our website and fulfill that way. So it's seamless E-com fulfillment. Yeah pretty happy to do it. So thanks a lot, Mark. I hope you have a great evening.
Mark: You too. Bye.
Mark: Hi, it's Mark from Top Local. I'm here with Mark Huggan of Phantom Couriers in Vancouver, one of the hundred fastest growing companies in the province of BC, and one of Vancouver's favourite courier companies. So how’re you doing Mark?
Mark: We're doing great. Thank you. How are you?
Mark: Good. Really good. So we were kind of discussing before we started, like some of the folks that do a lot of, need courier services and architects and engineers was one that came up. Why would architects and engineers need to use your services a lot?
Mark: Their projects are constantly evolving. So, you know, an architect designs a building looks great on paper. They get the permitting done, they start digging the hole, and lo and behold, what do you know? Something changes. So those changes have to go through a process, which mean printers have to print up new drawings, engineers have to snap those drawings. All the reporting has to be done. And it all has to be done in a sequence and it has to be tracked. And you also have to be very, you know, it has to be on point. So when they call, you go and nothing gets mixed up. Everything's along the right lines. You go to the right place at the right time, get the right thing done. Go back and then, you know, because they're decentralized. So the architect and engineer may be talking from two different offices about a project.
They need to have all that info together. And I'll tell you a roll of drawings can be 60 pounds. You know, it's a big, expensive, important thing and you don't mess around with that kind of stuff. You want to get her done. And we get called all day to do that, you know, across town and across the country too.
Mark: Of course, so a 50 story building or whatever is going to be amount to a tremendous amount of plans. And of course the longer that that planning process or change order takes, the more money is being, people are waiting for that to move forward.
Mark: Time is money. Those apartments, let's say it was an apartment, and they did a pre sale, well, that money's just shrinking. You know, every day it's going down and they want to pin it so that they can recoup and go. Just think of how many trades have to be involved with the change. Electrical, you got your HVAC, you've got your low voltage guys, you've got your concrete guys, your structural, it's insane. And a good courier can put it all together and it consolidate that and make your task so much better.
Mark: And on time and in the right order.
Mark: Yeah. And you want everybody to get it at the same time. If there's a conference call, if there's something that's urgently happening and everybody has to have it at once and they're like, okay, at 11 everybody's on Zoom. It's like, boom, we got our changes here, and that's what we're a big part of. We love doing it. It's cool.
Mark: So there you go. If you're looking for service for your architectural firm or your engineering firm in Vancouver, the guys to see our Phantom Couriers. You can reach them at (604) 899-5447 to book them in. They'll get you looked after and make sure it gets done the right way. And of course, any package anywhere…
Mark: Phantom Couriers gets up there. Thanks, Mark.
Mark: Thanks Mark.
Mark: Hi, it's Mark from Top Local. We're here with Mark Huggan of Phantom Couriers in Vancouver. Vancouver's best couriers. And we're going to talk about legal couriers today. How are you doing, Mark?
Mark: Doing excellent. Thank you.
Mark: So legal, is there anything different about a legal courier versus a regular courier?
Mark: Yep. we have an excellent amount of legal clients that test us daily.
Mark: I guess it's really important that you're on time and that you have, is tracking important in this regard?
Mark: 100% you know, they all need to know. It's just like anybody, but these guys put us to the test because they're always in a panic. It's last minute. There's lots of work to be done. Obviously the legal briefs are, it's just so much preparation and it's right to the wire. So when they call us, our system shows when we received the call, when we dispatch the call, when somebody accepts to delivery, when they pick it up, when they deliver it.
So if you're a law firm, and you need to make contact with somebody, say, look, “You've got it, it was 2:02PM, blah blah, blah", sign for it. Here's the reference number. We can provide that. And then for billing, there's all sorts of things that go into the backend of billing for law firms where we have reference numbers, the legal assistant and the lawyer, they all have to be there. They have to be able to be broken down and presented. And we do lots of special custom billing for law firms.
Mark: So it sounds like it's something that you guys have done for quite a while.
Mark: Yeah. You know, we started off small, started learning. We've earned our keep. We deal with the biggest law firms in Vancouver, like Farris, at 700 Georgia. Awesome law firm. One of the oldest, most respected, lots of legal documents per day. We were introduced to them. They've been happy ever since. Slater Vecchio another high powerful one. Busy, just busy place, you know , Watson Goepel, that's a name I think everybody knows. Super excellent. Mussio Goodman is like an injury lawyer. You see them around town. Everybody talks highly about them and we are always helping them out. And Synergy Business Law is probably one of the ones that got us started. We have to thank them for helping us understand the way legal couriers need to act and provide and Synergy definitely showed us what to do as they started up and they've been growing like crazy. Excellent law firm.
Mark: So is there any other ins and outs about being a legal courier that would be important?
Mark: Well, you just have to be prepared to do things, be flexible. A lot of times there might be a cheque certification that needs to be done in. And they don't need you to come to their office and get the money. Maybe the courier needs to provide it and then quickly e-transfer it to the messengers so they can pay for a cheque certification and maybe cut an hour out of the time because I might be picking up a cheque at somebody else's law firm on behalf of a customer, client, and then taking it to a bank, having it certified.
Once it's certified taking it either to the law firm to be eyeballed and attached with documents to be deposited. It go straight to deposit back to the law firm. Lots of things you need to keep, the balls are in the air until they're all done and stack, stack, stack. Here you go, boom. And that's something a lot of couriers don't do. They don't have the, they just don't think about being flexible. They're like, Oh, well you need to give us the money for the cheque cert. It's like, well, no you don't. We can e-transfer it to our driver in seconds. They can have it and get the job done. And it, it makes it a lot easier. It takes the stress off of the people in the law firm cause they're just looking for their next stressful thing to happen. You know, they don't need to hear us say, you know, could we have $40 to certify a cheque. Things like that really just smooth the waters a lot. People like it.
Mark: So it sounds like it's a lot of just making sure the job gets done, so that they are on time.
Mark: That's right. Every time. All the time. One to ten, do that. Just don't add any little nuances.
Just follow the instructions, follow the systems and procedures, get the job done perfectly, and then everybody's happy.
Mark: Simple. So if you're looking for a good, if you wanted the best legal couriers in Vancouver, probably one of the most experienced you can call Phantom Couriers. You can reach them at...I've lost a number Mark, go ahead.
Mark: 604-899-5447. Phantom Couriers. Any package anywhere. Phantom Couriers gets it there. You got it.
Mark: Thanks Mark.
Mark: Thank you.
Mark: Hi, it's Mark from Top Local. We're here with Mark Huggan of Phantom Couriers in Vancouver. Vancouver's best couriers and of course one of BC’s top 100 fastest growing companies, and we're talking delivery. How are you doing today, Mark?
Mark: Excellent man. Had a great day.
Mark: So, I had a friend, we're going to talk about no hassle e-commerce returns. I had a friend who actually called the courier to get some product returned to Amazon. What the heck? You guys do Amazon returns?
Mark: Yeah. So you ordered something from Amazon and you're like, Oh, I was drinking, I didn't need this album, or these pants don't fit, or whatever. It's hard to get the credit sometimes with Amazon.
So we will pick it up from your residence, take it out to the Amazon fulfillment centres and walk it through the process for you. They will send you like a Canada Post return sticker, but we've had instances where like customers call us up and said, yeah, I did it. I did the return. Things go wrong, label gets ripped off, it goes to facility. The new employee of the week loses a package and you don't get your credit, and then they just think you're a satisfied customer. It just gets mixed. There's a, you know how many millions of packages a day, Amazon does in and out. And I tell ya, the lot of people order, and it seems like almost as many people are sending stuff back.
It's this incredible two way stream. So I really liked sending stuff back. It's great because I'm not under pressure to be like, you know, here's a million packages going. We don't know where they're going, but I'll come to your house and pick up your one package and take it out to Amazon because I know exactly what's going on.
Our guys keep in touch with us and we'll walk it through, get a name and signature and an RFA number or whatever. There's a symbol, RFS numbers, and then you'll get your credit and it's easily done.
Mark: Well, you had me at Canada Post.
Mark: They're not so bad. I mean, Canada Post is great enough. It's good enough. It does what it's supposed to do. Most of the time. I mean, like they're just, I know they work hard, but there's a way we can circumvent them and do a better job. No complaints with Canada Post.
Mark: What about other manufacturers? Because there's certainly, Amazon is biggest, but they're not the only e-commerce.
Mark: No. And they're just sending other companies packages back and forth. So we had a Lulu Lemon the other day. It got returned out to a place in New Westminster. And of course, you know, I'm experienced in sending it there, but the new driver wasn't, and the customer wasn't. So with our team here, we just said, okay, look, there was like two, 400,000 square foot warehouses side by each full of semi-trucks. You don't know what door to go in. And you know, if you were just to drive out there on your own, you'd be like oh oh, and you'd be in front of trucks and being nervous and you're going to get crushed. But we're like, we know where it's going, so we can just zoom in on GPS and be like, listen, if you go to the grey door and like the yellow sign, you'll find it.
Boom. Done five seconds. But if we didn't contact them and didn't tell them our stuff, I could see that person driving around those two buildings in a figure eight until they just give up. And it's a confusing big place. I mean those centres are huge, fulfillment centres are huge. Everything we have these days comes in and gets fulfilled and it's a lot of traffic.
So beware. And use Phantom Couriers, because we will get it there hassle-free. Not free, but they're hassle free and make you feel good about it. So that's cool.
Mark: So there you go. If you need some returns of your product, e-commerce product, the guys to call are Phantom Couriers for no hassle e-commerce returns, they'll look after it for you.
Make sure it gets back there. You get credited. Call them at (604) 899-5447 and always remember
Mark: That Phantom Couriers, any package anywhere, Phantom Couriers gets it there.
Mark: Thanks, Mark.
Mark: You betcha. Thank you.
Mark: Hi, it's Mark from Top Local. We're here with Mark Huggin of Phantam Couriers in Vancouver, Vancouver's favourite courier service and most experienced and best. Let's be honest, just the bloody best couriers in Vancouver. How are you doing today, Mark?
Mark: Excellent. And the bar is pretty high there. I'll just be the best from now on. Not a problem. Starting now.
Mark: Sounds pretty good. So we're talking about express delivery service here in Vancouver. What, how does it an express delivery work? What's the parameters there?
Mark: That's the most important one. That's the most, like people call us, they have a stressful situation that's happening and they don't know, they don't have the tools to deal with it. So they're like, "Oh my God, this needs to happen now”, they outsource the to us. They're like, "Here's my, here's my stressful situation, handle it" and then they're like, pwew. They sit back. So a lot of it is go to one place and man, you can need a time machine. It had to be there yesterday and that's what we do. We put out those fires for people and you know, we make promises and we keep them. That's our job.
So what kind of, can you give me some examples of express deliveries even just from today?
Mark: Sure, very important. Somebody had to return an item to a store and it was like a $90 delivery from downtown Vancouver to Deep Cove, and it had to happen. And they were very adamant, like, no, this just has to happen. We said, you know, it's expensive. Do it, bang done. So making sure that that situation that was stressing him out, we could get it done so that they could relax and get on with their life. Picked up at a construction company to a residence, you know, it was a good hour and 20 minute drive. We had to go from Surrey almost to Squamish and needed to be there. So it was like super important. It has to be that, can you get this done? Yes. I got, you know, clear lines on our, on our map and it's like, we're in your neighbourhood. We'll be there in a minute. Picked it up. Total fire went out. Get a phone call later, like,"Oh, I didn't think it would happen", because like the whole time he was biting his nails, like, “This won't happen”. It happened. And he calmed down. He said, ”Oh I'm glad I had our number".
The express stuff, or it could be a law firm getting to another law firms so that the other lawyers can start communicating and working on their tasks. Or it can be at a law firm that doesn't want a law firm to do their work. And they sent it at the last hour, so they get it at five o'clock. Great got it. It's legal. You know, whatever strategy you've got, whatever fire you need to put out. That's what we, the express, hot stuff. They on demand, freak out stuff is a, well that's our steak dinner every night at Phantom. You know, the cream, I guess the top level, the gold.
Mark: Sure. So I guess mortgages and that sort of those, those kinds of instruments and documents and around conveyancing. Some of that's pretty time, super time sensitive. I guess that you get a fair amount of that kind of work?
Mark: The conveyancing, yeah. That usually happens a little bit before. And then. Definitely mortgage payouts are super important, like really important. And we always get, “This is the mortgage pay out. You’ve got to be there on time”. And a lot of them, might be picked up in like Vancouver, but have to go to Toronto, so you cannot miss that connecting flight. Those are very important ones. A lot of notaries have those kind of buy outs and you use us all the time. Yeah, good point. Mortgage buyouts probably the number one nail biter for the sender. They're totally panicky. For some reason it's the last minute, always to the seconds.
Mark: Well, there's all those, there's that stack of papers you've got sign. It slows everything down.
Mark: Yes, it's high pressure, you know, but I deal with it. I don't know how I sleep because when I look back at some of those things, I'm like, Oh yeah, I remember that phone call. They were just completely crazy with stress, and I'm like, okay, got it. But we make it happen.
Mark: What about medical stuff?
Mark: Oh yeah, for sure. We work for the BC CDC and other places like that, and most of them are temperature controlled. So they're really professional. They're packaged like, they're excellent packaging. So it's the cardboard, the styrofoam, the coolant, more stuff. It's just like, it's never gonna warm up almost, but you don't have much time. And we can get them up to Northern BC, up to the Yukon. We have infrastructure, pick it up, get it on an airplane, fly it up, get the guy to pick it up at the Seaport. Drive it to the place or have somebody at the hospital like, alert them. Okay, go down to the dock, it's there. And we're on top of that, like step by step, making it totally work right up to knowing the nurses stations all over in remote areas, right? Because they, living in a remote area, you need just what we need in a big city. It's just not as easy. So getting the medicine up there is big time.
Pharmacy a pickups are always urgent. People are not feeling well. They want to feel well. We're there for them. And that's, I guess that's sort of how we make people's lives better too. You forget about that. It's not so, you know, legal or diamonds or engagement rings or something crazy. It's just medicine. But we move a ton more, and I look back at each day, I'd say like 5% can be pharmacy easy.
And then to doctor's offices, we move Botox and that's live culture. So we'll go out to a place that's making it and you have an hour to get it to the, to the doctor that's using it. It's not always cosmetic. It's used for a lot of purposes. So we might go from a Botox facility in Richmond up to Laurel Street to VGH and drop off tons of Botox, and then we go to residences and drop off tons of meds. Super important meds all the time, and there's a window when there'll be there and accepting it, and it's always confidential and private. So you have to have a, an excellent system to get that stuff done. That's a big part. The, I forgot, but I forget about a lot of stuff I do. But the confidential medical deliveries, big time importance. You gotta keep your eye on that ball 100%. It's a big business.
Mark: So there you go. If you have an emergency or you need something and it has to absolutely be there today, the guys to call Phantom Couriers in Vancouver, (604) 899-5447 they're the best.
Mark: We care.
Mark: And they care and they've been doing it for a long time and they're really good. They're guys to call.
Mark: Twenty three years. If it's important, tell us it's important because if we're listening right, we're going to hear you say that, and it'd be like, this is important. Let's do it.
Mark: And what's it, what's the tagline?
Mark: Any package, anywhere...Phantom Couriers gets it there!
You got it, man. Thank you.
Mark: Hi It's Mark from Top Local. We're here with Mark Huggan, Phantom Couriers in Vancouver. Vancouver's favourite and best known and the most wonderful courier company. One of the top 100, fastest growing companies in the province of BC and of course, Mark Huggan's the owner. How're you doing today Mark?
Mark: Doing really good thanks. How're you?
Mark: Good. So shipping FAQ's. Frequently Asked Questions. The second instalment of this. What's the fastest shipping method?
Mark: Well the same day. So if we're talking about national, like anywhere, like say we're going out of the Vancouver, the GVRD area it would be same day. Like hot shots. Not like the local same day but out of the area, would be our hot shots same day.
Mark: And it doesn't really matter what, I guess it depends on what it is. If it's a container load, a semi tractor trailer or if it's small stuff. That's always a consideration in how fast it can be shipped?
Mark: Yeah it is, it's a consideration. But you can do almost anything. If you put your mind to it, we could get a tractor trailer to Nanaimo same day. No problem. Just a matter of being on time to be on that boat. And we fly places all the time too. We have same day flights to Seattle, Nanaimo, Victoria. We go up north to Bella Bella, Bella Coola. We don't go to the Queen Charlottes same day but Prince Rupert, we can be up there and then we can manage to get it picked up next day. It's just a logistical thing for that area. But yeah, definitely same day. You give us an airplane, give us a fast car or truck and we're gone.
Mark: And how does next day delivery work?
Mark: Well a lot easier. You just order it up, tell us what time you want it delivered tomorrow, we'll get it there. It could go through any one of our channels. It could be done by a local courier. It could be done by any of our contractors in the interior of British Columbia. Or it could be delivered by another contractor anywhere in Canada, Untied States or the world, on next day.
Mark: How does the cut offs for that work?
Mark: Generally, we don't... You could really do a cut off at 5PM but it kind of works against the courier. So we like to have all of our cut offs by 3PM. It gives everybody a chance and it's fair on both sides. Call us by 3 it's there by 5. No problem.
Mark: So how much more of a premium is there for same day shipping?
Mark: A lot. It's not that I want to discourage economy and overnight shipping but I do employ people who have to make a living. So if they're doing a mass volume of discounted pricing, it's not really good for them and I want to see them succeed. So our next day shipping is a moderate savings. A lot of people are like, 75% savings, but we're about 20% savings. So you save money but it takes a lot longer. We're really a same day, on demand company for local freight and courier.
Mark: So I'm sure this never happens, but what does a failed delivery attempt mean?
Mark: Failed delivery attempt? You mean like we don't make it?
Mark: Hey it happens right. Like bad addresses, mixed up this and that. A lot of times you know, people might have an old address list they're sending something. We might end up at your house and you're like, "What, Mark moved out a year ago." Things like that happen all the time. If we fail, we quickly do some research and find where it's supposed to go, what happened and fix it quick. I like it when we have failures within the service time, so we can be on time and get it done. But if it's on the end of the spectrum, where we're running out of time and we get there and, "What they moved". Then it's like, oh, you have to regroup quickly, figure out what's going on. We don't loose anything so that's good, so no fail there.
Mark: Have you ever failed to deliver because of bears or seagulls or escaping chickens?
Mark: Crazy people, not so much animals in our way. Well we did actually have to stop, we were delivering to Swaneset Bay Golf out in Pitt Meadows and bears were on the road and Adam was videotaping them. And it was like, bear is not going anywhere and there were deer there too. So Swaneset a couple times for wildlife. We've had crazy people, threatening to put a bomb in a building lobby. All sorts of, there was the time that that guy was stabbing people on West Georgia, and yeah we couldn't do our deliveries. People were asking us why and us telling them there's a guy outside stabbing people and they're like, "What? Really?" Car upside down on the front stairs of a hotel, that was an interesting one. Couldn't deliver that day either. So crazy people more than just rather random animals. Oh, and an owl. An owl smashed into a building, fell down by the Van City on Hornby and everybody was standing around it. It was stunned. So they were like, "Don't come into the bank, the owl, we don't want it to die". So one stunned owl. It was pretty tall. It was cool. I was there, I got to see it. I got called and I ran out to take a look.
Mark: So have you guys ever left a parcel on the roof?
Mark: On the roof? No. I mean, where's my package? On the roof. I don't know if anybody's asked us to put it on a roof. Could of been hidden. do a lot of garage drops, back yard drops, stuff like that, never a roof, back patios. I don't know about the roof man. It's going to come now, you said it, it'll happen. I'll do it though. You ask and I'll do it.
Mark: Well it wouldn't be my first choice to be honest.
Mark: Yeah, me either. It's like huck it on the roof. Maybe if it was like a divorce or something was going totally awry. You know, huck it on the roof, see what happens.
Mark: You guys will actually go to the bank for people. You'll actually go to, in difficult situations, like you mentioned divorce, or to a lawyer or do those kind of pickups. What are some of the wild kinds of things that you've done?
Mark: The divorce was pretty, we do that a lot, people serving. We had a woman crying on one side of the door and I heard on the radio, Lindsay, the courier talking, "It's ok you know, life will go on." So our courier was actually like a therapist. Finally signed the documents, got her calmed down, it was pretty crazy. A lot of banking will be like pick up a cheque at a law firm, take it another law firm, get a second signature, take it to the bank, get it certified, after it's certified take it to the vendor. We do like four or five part cheque certifications that are pretty difficult. We do that a lot. Always going around. Or settlement payouts for lawyers that need to be witnessed by another person in a third party somewhere. So we're always waiting in line. Getting there on time. Waiting to go. So there's a lot of complicated couriers. It's not point a to point b as much as I'd like it, or think it is, you know. When I go home, they're like, "What did you do today?", I'm like "Oh, nothing." Meanwhile, like 400 crazy stories happen and I just have to remember them. What actually really did.
Mark: So there you go. If you want a courier that's going to go way above and beyond to get your package delivered. They guys to see are Phantom Couriers. You can reach them at 604-899-5447 in Vancouver. You've got to call them and book ahead because they're always super busy. Everyday. But they'll get it done. And what's the thing Mark?
Mark: Oh, any package anywhere, Phantom Couriers gets it there. Even on the roof if you want it and I'll do it. Just take a picture.
Mark: Thanks a lot.
Mark: Thank you.