Phantom Couriers Expansion – Victoria to Toronto

Mark: Hi, it's Mark from Top Local here with Mark Huggan of Phantom Couriers in Vancouver. Vancouver's fastest growing courier service and one of the 100 fastest growing companies in BC. How are you doing today, Mark? 

Mark: Obviously, we're very fast, so yeah, we're doing awesome. How are you? 

Mark: Good. Great. So let's talk about expansion. You guys are rapidly growing, expanding into all kinds of areas across BC, Alberta and maybe even the big smoke. What's going on? 

Mark: Wanting to do it for a long time, just started doing it. And then once we started doing it, it worked. And I was like, okay, this is good. So, you know, there's a lot of good contributing factors.

First, it's easier than it has ever been. Indeed is a very excellent platform for hiring. So when you're there, you can just hire your people. With the help of companies like yourself, we are getting Landing Pages and getting business addresses and other cities. So when we get a business like a location set up, we go to Google Business, we establish our presence, we get going, and then once, you know like they say, if you build it, they will come. Once you start telling people you're there and people know you, they're like, wait a minute, Phantom's over there. Call them. 

Because then it might be a company that's based in Vancouver doing business in the Nanaimo. Once you get over there, you're going to meet one of their partner companies. They're going to say, did Phantom drop off the package? Yes, they did. What did you think? It was great. We should switch to Phantom. Or we will say, hi, we're Phantom. 

And it's just that organic growth. So, you know, we went from Vancouver, it was weird not to go to Victoria first, but we did Nanaimo. It works. We have a location there with a friend of ours in a print shop. So it works just like Phantom used to have a print shop here when the printer needed to shack up, because printers and couriers work hand in hand. Symbiotic relationship. 

Zoom down South to Victoria where we're doing grocery store deliveries for Whole Foods. Nanaimo, we started off with a simple grocery store as well, and it just led to the B2B. And now we're doing business to business and we've got, it's really nice because we've got Gibsons and we can hit there was a sea plane. Nanaimo and Victoria sea plane or helijet, give it to our guys and gals. Presto is done. 

Then going east to Calgary, that was an easy too, because with a disruption in supply chain, we had an opportunity to get into Kamloops and Kelowna. So we started moving that direction. Our operations manager's from Alberta, and he said, I'm just going to be in Alberta before the end of summer. Made a few phone calls, lined up a few ducks. It's good. 

And you mentioned the big smoke, being Toronto. One of our biggest Ecom customers is obviously operating there, but they're operating with next day, Canada Post and Puralator. And we were on the phone and I said, Victor, we're going to Toronto. And he's like, that's our largest e-com market. We don't have any same day there. Can you get your software running? I said, it's the same software. And he was like light bulb on, sign some contracts. So Phantom Couriers will be in Toronto. 

We've got a guy there working now, solving problems for another ecom company where they shipped a bunch of stuff over there. All get lost. I found it. Well, not me personally, but our company found it. And then we've got our courier in Toronto, Matt, to pick it up, sorted out and go. And now Matt has been doing some woodworking  transfers between shops and some freight. So it's perfect. 

It's just, it was like one of those kinds of things. Did you want to talk about it? Sure. You know, do it or shut up. So we just did it. It was pretty cool. It was pretty Fast Times at Ridgemont High moment. It just, it just happened. 

Mark: So Phantom Courier is expanding right across the entire country. Well, at least from Toronto west to Vancouver to Victoria. 

Mark: There's a lot missing in the middle. But you know, we'll fill that up. I mean, if it happens, I mean, come on. I was a bike messenger. Oh Hey, Whoa, Whoa, Whoa. Hold the phone. Yesterday was our 24th year in business man. 

Mark: Nice. 

Mark: Yeah, I know. Like, I forgot about that. So 24 years in business. Okay. It should have happened a lot sooner. It didn't. But here we are. We are having fun. There you go. Twenty four years later.

Mark: If you want to go with a winner, if you want to go with the fastest growing company, if you want to go with a company that delivers on time, anywhere, any place, anywhere, the guys to call are Phantom Couriers in Vancouver. You can reach them at (604) 899-5447 or nationally +1 844-899-5447. Thanks, Mark. 

Mark: Right on it. Thank you.