Subscription Deliveries

Mark: Hi, it's Mark from Top Local. We're here with Mark Huggan of Phantom Couriers in Vancouver, one of the 100 fastest growing companies exploding right now as they expand rapidly during the Corona virus 2019. Silly season

Mark: 2020 man. 

Mark: 2020. It's 2020, and it's COVID 19. I got it.

Mark: You're not the only one.

Mark: That lasts workout, just kill me. So how's it going, Mark? 

Mark: Today's fantastic day. Totally positive day. Everybody was happy. 

Mark: So subscription-based deliveries. We were talking before we started here that you've had a real big growth in that. What's going on there? Give us some examples.

Mark: Okay. A lot of businesses, let's take for instance, an orthodontist. Like people come in, they're assessed, they're given the program that's going to make their teeth straight. So they're happy and suddenly they can't come in to pick up their Invisalign style braces, because the program is, it's automated. So they know every six weeks your teeth are moving this way. Three D printers are printing braces. They're shipping them that they're unable to be picked up. So orthodontists, and we've got one really smart one who quite possibly is going to buy every single dentist office orthodontics in the lower mainland. But this guy, super smart guy, and what he did is, he was like, look, my people need their braces.

So he fired them off to us. We had 500. 500 smiles we had to deliver. So we got them all. We picked them all up. They all came in. We had to, we had a lot of backend work to do, a lot of bad addresses. People move, so we get all that admin does. So we really cleaned up his supply chain and nailed it. And then everybody got their braces.

So we did same day courier, overnight courier, like two day. We covered from Whistler to Chilliwack. For everybody that this guy services from like, you know, from Lion's Bay to obviously Abbotsford and Chilliwack, and all points beyond. Got them all out there. He was happy because what had backed up over 22 days was out in three and customers were like, so what's going to happen next month, six weeks. And he's like, well, Phantom, will be back. And so now that we cleaned up that list. Going forward. He doesn't really have to staff his office anymore for all these checkups that are just, they're billed already and it's into his admin, and now he can focus on getting more clients in the door. Getting more braces on people that want to have a better smile. Do what he really does, which is fix smiles and just get that automated system going out.

So he's pretty happy and everybody's happy and all those admin people, they only had to show up once. And they're all gone. Instead of like, Mark will be here at 10 and Brian will be here 10:15 and what can you wait until 11 you know, and social distancing. You know, we were able to safe drop them all with photographs, drop them off, call the person leave them at the door. They can do what they want. If they want to wait two days or if they want to pick them up with tongs or whatever. It makes everybody comfortable and it made that business get back into functioning. It's awesome. I'm pretty happy to see that one. It was good. 

And then a same sort of thing, you know. 

January 1st I'm going to take care of myself. Oh, COVID-19. Things happen. So a lot of like diets, people were eating healthy and they were seeing counsellors and stuff. And so everybody knows the name Jenny Craig. So Jenny Craig in the US they got going with Postmates. There was nothing to fill the void up here in Western Canada. So they called me up. We've got a thing going on from. For Jenny Craig. So we're picking up frozen food and chilled food from the nutritionists and taking it out to all the people in these really cool thermal bags with ice packs and replacing it back. So we're doing that for Victoria, the lower mainland and Kelowna.

So, you know, a big footprint. We're getting a lot of work done, dropping off the bags and not returning them. So there's no fear of like maybe a contaminated bag going into the system. So that's not cheap for Jenny Craig. So they caught the ball and they're like, we can't give these bags back. Just write them off. You know, it's the cost of COVID. So that's really cool. And admirable. You got to admire somebody who's not trying to cut costs here. They're really taking care of their customers because Hey, if somebody gets a where they want to get, if they get that goal, they're going to tell a thousand people. So that subscription-based thing was pretty cool to talk to them. It was a good deal. I liked it.

And then of course, local entrepreneurs that like Ecom, like Shopify and Etsy entrepreneurs there's just billions of them. Everybody's got a great idea, you know, face masks for one thing. People are stitching them up and they're like, I'm going to sell this in Shopify websites.

 Expect all these delays for Amazon and Canada Post because they have the plugin and you're kind of a slave to the plugins for FedEx, UPS, all that stuff. So I've been calling around like, how do I get a plugin? They're like give me $30,000 and I'm like, how do I get a plugin? I'm not giving you $30,000.  Like forget it man. I'm like, I'm not going to do it. 

So I kinda did the old Phantom Courier DIY way, and we've kind of hacked up a good push system and we're going to be testing it out with a couple of stores in the neighborhood around with the Phantom office is, and we're going to get a push notification.We'll probably have to get somebody to transfer it into the digital waybill system we've got. And we might use Zapier to automate it. So we're going to have a push to Phantom to Zapier to, buh. It should work and this could put a big crack in it and make it nicer. Because if your customer is waiting four or five days for this your thing, they're going to forget about it. Then they get worried. Then they start calling you, then you gotta stop what you're doing. But if we can do it, we'll do it same day. They're going to be impressed. They're going to come back. So there's these opportunities are evolving and they're, you know, they're pushing us to, Hey, how do you solve this problems?

Be problem solvers, which is what we love to do because the day flies when you're solving problems, you know. It's like, Oh, I gotta think about this. This is cool. Try it. Works good, didn't work good. I now know what not to do. So we're having a pretty awesome week. 

Mark: Awesome. 

Mark: Everybody's stoked, it's like good work. You know, like people are happy. It's hard work and we're making it happen is what we'd like to do. 

Mark: You also mentioned you might be looking for a virtual assistant.

Mark: Oh yeah. I've got so many ideas. It's like, my staff here are, you know, project managers, operation managers, CSRs, call takers. A lot of times I'm like, can you just do this? Like, can you just develop me all this? Can you go get some data and filter it out for me? And it's like, yeah, but it never gets done. So I'm definitely looking for a really good assistant, and obviously it's going to be a virtual assistant at this point, but somebody might want to jump on a team of very fast thinking, growing company. It's fun. Thanks for asking. I am. Are you applying? 

Mark: I have a gig. 

Mark: I know you do. You've got to good gig. Yeah right on.

Mark: So there you go. If you need a package delivered any time anywhere, Phantom Couriers are the guys to call. You can reach them at (604) 899-5447. You got to call and book cause they're busy, but they're working seven days a week.

They are delivering to the Sunshine Coast and Nanaimo now soon to be in Kelowna within the next week, couple of weeks maybe at the most. 

Mark: We're always there, but we're going to be full time, so it's going to be, Oh our hours on weekend are limited hours. So from 10 in the morning, kind of want to wrap it up by three, but if you call us at 2:59, need something done quick, we're there for you. So the weekends are expanding rapidly. Clearly Contacts, big client of ours, we always see their same day. We're having a talk tomorrow, so we might be rolling out their weekends and that'd be great because it will keep the couriers more active. So if you need us in later in the day, we're there for you.

Mark: Phantom Couriers. It's all happening. If you want a package delivered, give him a call. Thanks, Mark. 

Mark: You're right on, man. Thank you.