Mark: Hi, it's Mark from Top Local. We're here with Mark Huggan of Phantom Couriers in Vancouver. Vancouver's best couriers. And we're going to talk about legal couriers today. How are you doing, Mark?
Mark: Doing excellent. Thank you.
Mark: So legal, is there anything different about a legal courier versus a regular courier?
Mark: Yep. we have an excellent amount of legal clients that test us daily.
Mark: I guess it's really important that you're on time and that you have, is tracking important in this regard?
Mark: 100% you know, they all need to know. It's just like anybody, but these guys put us to the test because they're always in a panic. It's last minute. There's lots of work to be done. Obviously the legal briefs are, it's just so much preparation and it's right to the wire. So when they call us, our system shows when we received the call, when we dispatch the call, when somebody accepts to delivery, when they pick it up, when they deliver it.
So if you're a law firm, and you need to make contact with somebody, say, look, “You've got it, it was 2:02PM, blah blah, blah", sign for it. Here's the reference number. We can provide that. And then for billing, there's all sorts of things that go into the backend of billing for law firms where we have reference numbers, the legal assistant and the lawyer, they all have to be there. They have to be able to be broken down and presented. And we do lots of special custom billing for law firms.
Mark: So it sounds like it's something that you guys have done for quite a while.
Mark: Yeah. You know, we started off small, started learning. We've earned our keep. We deal with the biggest law firms in Vancouver, like Farris, at 700 Georgia. Awesome law firm. One of the oldest, most respected, lots of legal documents per day. We were introduced to them. They've been happy ever since. Slater Vecchio another high powerful one. Busy, just busy place, you know , Watson Goepel, that's a name I think everybody knows. Super excellent. Mussio Goodman is like an injury lawyer. You see them around town. Everybody talks highly about them and we are always helping them out. And Synergy Business Law is probably one of the ones that got us started. We have to thank them for helping us understand the way legal couriers need to act and provide and Synergy definitely showed us what to do as they started up and they've been growing like crazy. Excellent law firm.
Mark: So is there any other ins and outs about being a legal courier that would be important?
Mark: Well, you just have to be prepared to do things, be flexible. A lot of times there might be a cheque certification that needs to be done in. And they don't need you to come to their office and get the money. Maybe the courier needs to provide it and then quickly e-transfer it to the messengers so they can pay for a cheque certification and maybe cut an hour out of the time because I might be picking up a cheque at somebody else's law firm on behalf of a customer, client, and then taking it to a bank, having it certified.
Once it's certified taking it either to the law firm to be eyeballed and attached with documents to be deposited. It go straight to deposit back to the law firm. Lots of things you need to keep, the balls are in the air until they're all done and stack, stack, stack. Here you go, boom. And that's something a lot of couriers don't do. They don't have the, they just don't think about being flexible. They're like, Oh, well you need to give us the money for the cheque cert. It's like, well, no you don't. We can e-transfer it to our driver in seconds. They can have it and get the job done. And it, it makes it a lot easier. It takes the stress off of the people in the law firm cause they're just looking for their next stressful thing to happen. You know, they don't need to hear us say, you know, could we have $40 to certify a cheque. Things like that really just smooth the waters a lot. People like it.
Mark: So it sounds like it's a lot of just making sure the job gets done, so that they are on time.
Mark: That's right. Every time. All the time. One to ten, do that. Just don't add any little nuances.
Just follow the instructions, follow the systems and procedures, get the job done perfectly, and then everybody's happy.
Mark: Simple. So if you're looking for a good, if you wanted the best legal couriers in Vancouver, probably one of the most experienced you can call Phantom Couriers. You can reach them at...I've lost a number Mark, go ahead.
Mark: 604-899-5447. Phantom Couriers. Any package anywhere. Phantom Couriers gets it there. You got it.
Mark: Thanks Mark.
Mark: Thank you.