PPE Deliveries, Masks and Gowns

Mark: Hi, it's Mark from Top Local. We're here with Mark Huggan of Phantom Couriers in Vancouver, and we're talking couriering in this time of crazy. How are you doing, Mark? 

Mark: I’m doing great. I'm having a good day. 

Mark: So before crazy, you guys delivered just about anything everywhere, but now during crazy time as we're in the midst of this pandemic worldwide, what's happening in the Vancouver area? What are you guys focusing on these days? 

Mark: Well, it's not like we've focused on it, but we, we got a call. The calls are coming in, and, uh. Uh, quite a touched my face. I'm not, let’s do that anymore. So sorry people. But anyways  we are starting to do a lot of last mile stuff for PPE equipment, so personal protection equipment.

And I was like, okay, so where's this stuff going? And I started to watch it all come in and saw the patterns and I was like, that's pretty, this new and people probably weren't thinking about it. But you know the hostels. They're still full of people and they're living in close quarters. So I was like, well, no, no wonder it's important.

So women's shelters, I was like, of course. Right. They are stuck there. They're under quarantine or they're just so, you know, social distancing. But they're also in close quarters. It's not like they have an 800 square foot apartment to relax in. They're in a barracks kind of situation, you know? I don't know what they look like on the inside, but I know they're not big. I know they're not that well funded and they're crowded. Addiction recovery, of course. All those people that are like, trying to get out of their situations. They're stacked on top of each other to. The Masonic lodge runs a bunch of homes for the elderly. Also, you know, those places are privately funded. They're not gigantic. So the nursing staff there The Portland Hotel Society, you know, those are really, like SROs are overrun and people are talking about the downtown east side is a place that could explode. And if we did have a flattening of the curve at that point, those people might over, if they're all high and got each other contagious without some protection, especially in those hotels, then they could overwhelm the hospital's really quickly.

So we're dropping off a lot of gowns, masks, gloves for the residents, for the nurses, for the staff, for the people that are all involved. Everybody in the building is getting protection. Just to help them self distance. Even if you're really close, they're like, okay, look, I got a mask, you see and gloves and stuff like that.

Well, I never really saw that one coming, you know? But it's, it's good that it's happening and it's a lot. It's a lot of stuff like behind me, there's like 300 pounds of gloves and stuff going up to the Sunshine Coast, which is hard to get to, but we've got that under control. 

Mark: So I was just gonna mention that, that there's been a lot of reduction in routes on the buses and in this case, the Sunshine Coast, you have to get there by ferry. So there's a lot of that is shutting down cause there's just no traffic to those riders. So how's that impacting what you guys are, are doing? 

Mark: Huge. Okay. So Vancouver Island, we used to be, Oh, whatever, I'll just fly there every hour. Like I can just walk down there or they'll send a courier. But I mean, hour every 15 minutes I can be on a plane, have a guy on a plane, just have package someplace like it was, you never even thought about it. I had, and if the planes were flying, I had a helijet you know,  and if Pacific Coastal Air going up the coast, we had tons of stuff, medicine going all over Bella Bella, Bella Coola, Atlin, Klemtu, I mentioned before, Powell River. Suddenly even the trucks won't take it. So trucks won't take anything unless it's wrapped on a pallet. So LTL Freight is a problem less than a pallet. They're like, Oh, we can't take it. It needs to be wrapped. We have to protect our, okay, I get it.

So, but that leaves a large, humongous amount of stuff not getting done. So we got Dave who lives up on the Sunshine Coast. He works for us and he is up there and he's going to gather everything. The ferries are running once a day, like back and forth, there's one and, there's two. So we get everything here. We put it on the ferry, it goes over there, it gets unloaded by the freight master of the ferry, and Dave picks it up and gets her done. Which is good because there's always a problem. 

Canada Post isn't even go in there. It's, you know, it needs to be done. So it's just these cracks are opening up and things are slipping through and they, the government's doing the best they can do, but they're like, Oh, well, of course there's more than we can handle. And you can't blame anybody. It's just has, it's just the way it's working out. So everybody's pulling together and I'm happy to report that the Sunshine Coast is okay to get things to. Usually it is like Monday, Wednesday, Friday, sometimes just Wednesday, Friday. It's not easy to get there at anytime at any time, but now this is good, especially for all the PPE stuff we're shipping up there.

And then the other direction too, everything has to get there. And food, you know, my buddy Jeff lives up there. His life is absolutely not normal right now. And it's like, Oh, that's, you know, that's a, that's a thing. So it's good to deal with where we can be, start getting part of that supply chain. It's breaking. So we're there to fix it. It's a good thing. I think Sunshine Coast needs, needs stuff right away, so get it up there. 

Mark: So there you go. If you're looking for service in Vancouver right now, during the time of crazy, or even after the crazy, you can call Phantom Couriers (604) 899-5447 to book your delivery. They're delivering everywhere in the world still. The timing might not be as quick as you wanted, but they'll still get it done. Thanks a lot, Mark. 

Mark: Crazy fast. Hey, you got it.

Covid-19 Precautions and Deliveries

Mark: Hi, it's Mark from Top Local. I'm here with Mark Huggan of Phantom Couriers in Vancouver in a time of great uncertainty. We're in the midst of the Corona virus in mid March, 2020 and we're talking about couriering. Delivery of packages has become a vital service. How are you doing today, Mark?

Mark: Excellent. Super busy. Like you said. 

Mark: So yeah, you guys are hopping and bopping and thank you honestly from the heart. Thank you so much for what you guys are doing. You're a critical piece of what needs to happen in the world as we kind of go into lockdown and people are staying at home. So thank you for what you guys are doing.

Mark:   Sure, no problem. It's what we do. We always have, but now it's becoming more of an essential kind of service. We've seen a lot of that, our customers are like, we've got a call from a guy, and he's like, are you guys still operating? But yeah, of course we are. I'm just taking precautions, you know, because people are working from home and that's great. And our guys are working from their car. So they're distancing. There's a lot of just leaving things on porches and stuff, but it's still, it's not contributing to the problem. It's alleviating, you know, people all go into one place to pick up all their laptops and stuff. We just have a courier, pick that up and decentralize the chaos and then centralized the efficiency.  So it's in our wheelhouse where we like to work. So it's pretty good. 

Mark: So what kind of precautions are you guys taking?

Mark: Standard ones. We work with the, like, whatever comes out, Dion's been looking at all the regulations and what needs to be done, but just what you see on the news, they change it daily. So we keep our, you know, six foot distance and you know, everybody's wearing gloves and not touching doors and carrying styluses. Nobody's handing phones back and forth anymore. Nothing like that. So we've upgraded like a proof of delivery. Hey, here's your thing, click take a picture, attach the pictures of the way bill goes to customer.

They're like, Oh that's Mark. Things like that just makes it easier texting ahead of times and telling people, because we are doing a lot of residential delivery. So we're like, we're two minutes away. We'll be right there. Just putting on the porch were taken off, and people like, yeah, do that. Every time people come into the office, we make sure that they're gloved up, that they're everything they know is going on.

And then the government, or one of the regulations that Dion says that everybody has to have like Phantom, I have this vest now. So because we're recognized as working. And not just out and about. So everybody's got this stuff. So when we're in a place, people they know, okay, this guy's on a mission. They know what they're doing. Security is, come on in, because there's lineups and everything. I was just at a store on Arbutus and it was a 30 minute wait to get in because one person at a time. But the courier guy just comes blasting in because he's been pre-checked out as he's not coughing, no fever, no temperature. You know, nothing like that. So no symptoms, obviously. 

Mark: Sure. International shipping is still happening? 

Mark: Our air freight's been going out with documents. We haven't had any trucking stuff happen. Like no new calls. I can't think of anything else. No. But all the air freight, it's business as usual. You know, customs of course is going to be taking a longer look at things to make sure there's nothing going on that's not supposed to cross, like probably personal items and weird stuff that probably would be more scrutiny. But with documents and electronics and stuff, they're still boogieing pretty quick. 

Mark: And what about the eCommerce business that you guys usually are doing day to day? So that's still...

Mark: Kaboom Holy man. Oh yeah. You know, like here's a solid, interesting thing. So drop shipping is, you know, everybody's into drop shipping and there's this standup desk company, Effie desk. So the guy usually like pops out a couple of week. It's like whoosh it's just full of the standup desks all being ordered. Right? Because suddenly his orders are going crazy.

Contact lenses. Of course they've gone right up cause people are panicking that they won't be able to get them. So eCommerce websites like Clearly helping out the contact lenses. Lots of deliveries today for them all successful too. Cause everybody's home. Lot of times you go someplace, they're not home, but now they're home. We're just like pow pow pow, nailing it. 

The wine has been incredible. Just tons of it actually like, literally tons of wine because it's wine club season and everybody's home, so they're just, we're going up there. Nobody's picking up their wine. So that's big. Their websites are ticking out super efficient too, and you can see the wine stores like, Oh this is great. Because if they had four pallets of wine and Mark came in at one o'clock to get it, and Mark came in at two o'clock to get it well that's two boxes of a pallet left. But if Phantom comes, 40 boxes gone, one hour. Wine store cleared. Everybody's delivered super efficient, and I think they were like, Hey, this is like, look at this. It's way better for the store. You know, less people in and out, not waiting for somebody when they want to leave. You can see these sort of evolutions of efficiency happening. 

Mark: So what about bike couriers? Are you still doing any of that kind of action? 

Mark: Oh yeah. Solid all day. Like those guys are busy. The roads are empty too. Lots of security courier interaction. So we'll go to lobby, security guards there. He's the only one going up and down. He's been checked out. We're outside. We're inside. We give it to them. So there's a good symbiotic relationship going there. All the couriers know the security anyways. They're always, they talk all the time. So concierge and security, couriers, it's a lot more efficient. I see maybe mailrooms becoming more of a thing, which is a plan I've always wanted to bring it to Vancouver. I want to have a centralized mailrooms that are a hub that could just, everybody comes in and it goes out and I think we'll see that developing. For many reasons, just efficiency and security and health. You know, if this thing is with more people, more problems, this could solve problems. We're living and learning right now. A big deal. 

Mark: And what about employment? Are you looking for more couriers?

Mark: For drivers? Yeah, we are definitely are. We've had a few couriers, obviously parents being hit hard with schools closing and then spring break and there's a lot of things, you know, some couriers were like, their daughter was immune deficient, so she can't go to daycare, so she had to stay home. Even though in the normal day, she would just go be normal, but everybody's a little bit cautious. So with that, and then bringing on four new clients today, busier and growing all the time busier.  We've had a lot of calls from people that used to work here that went off to go do other things and have suddenly coming back. They want their jobs back because those other jobs aren't panning out. So yeah, we're definitely looking to get more staff. We just on boarded an excellent courier today. Trained her. Everything went smooth and it just got a feedback. She had a really fun, exciting day. 

Lots of, you know, just, good time to start a job, right? Like we're all pandemic. Would you like to be a messenger? Yes. So that was pretty fun. Did that. And with the bikes, I see we are going to need more bikes anyways cause we're doing longer hours. We're going to be doing a lot more deliveries to residences and a lot more hours. So we're down four till 8:00 PM, so definitely need more manpower.

Mark: So there you go. If you're looking for a solution, if the you've been laid off or you're temporarily whatever, you need something, you need something to fill in the gap, the guys to call are Phantom Couriers. If you're looking for a job, but also if you need home delivery, if you need office delivery, if you're working from home. These are the guys who are going to get it done for you. Phantom Couriers, 604-899-5447 check them out. They're the highest rated courier company in Vancouver for a very good reason. Any package anywhere..

Mark: Phantom Courier gets it there. Almost 155 star reviews. 

Mark: Thanks man. 


Phantom Courier And Recession

Mark: Hi, it's Mark from Top Local. We're here with Mark Huggan of Phantom Couriers in Vancouver, Vancouver's favourite couriers and one of the top 100 fastest growing companies in British Columbia. How you doing today, Mark? 

Mark:We're doing fantastic. How are you? 

Mark: Good. So things have taken a bit of a downturn and according to the stock market the wave is coming. So how can a courier help companies during a recession? 

Mark: Well, you have to be more efficient, more efficient than ever, right? Everything's important. I learned from the last time that what is valuable is important. So if somebody is going to spend money on a courier, you better perform. And so we'd like to do that. And then also we learned a lot of things last time. We learned that a lot of people cut their mail room staff. When offices have huge mail rooms that do a lot of courier, they can outsource that to us. We can take care of everything from just a regular Canada post mailings and weighing all those packages to picking up the mail at Canada post and bringing it to them because when things go slow, what makes business goes cashflow. So you need your cheques. If you're expecting cheques, EFTs and stuff like that, the mail cheques are just as important. We will pick them up at Canada post and have them to you first thing in the morning instead of 11 o'clock in the morning. So that if you're multitasking staff, you can stagger your staff duties throughout the day so that the regular accounts payable receivable person, it doesn't wait till 11 for the cheques. They're there at like 10. So you've saved yourself an hour and then that person gets that job done. Move on to other tasks such as getting new business or advertising your business and making your business move forward. So we're there for those efficiency models.

A lot of people will start to look for contractors. So a lot of working remotely, and I think we've touched on that before, but right now we are just moving out, like right now, I think there's like 30 workstations going out to remote workers already. People are preparing. So tech companies are like, “Hey, you know what we're going to do? We're going to sublease this section and we're going to move you guys home, and this can be a new efficiency thing”. So that efficiency model's already in play. Because people already are ready, they're ready, they know what to do. 

Mark: You can help companies actually prepare to do that by taking their workstations to their employees as well as delivering stuff to keep the employees efficient while they're working from home.

Mark: Oh, 100% yeah, because they don't, they're not, they're decentralized now. And using a courier could help centralize all the work efforts. So it's an easy thing to do and you're just piecing it out. It's not like, you know, you have, an hour long courier wage. You've just got a 15 minute wage. It's like, so you can do four things to one hour instead of four hours and four things. It's super cost effective and it's super efficient. 

Smaller businesses all over places, tons of small businesses in Vancouver that have larger delivery fleets that are going to be kind of in crisis. So like bakeries and caterers, they may have had, I knew a caterer, they had eight cancellations recently because of the Covid-19 and now all the food has to be separately packaged, all this crazy stuff up. So there's a total shift happening there. And they're regular catering vans that we're going to take out, like the coffee and muffin orders in the morning with a gigantic catering order is now this big giant truck taken out an urn of coffee and muffins for meetings in like whatever lunch and learns, or architectural firms. That should totally be sent up by courier, not wasting a big catering truck that's super expensive. Piece that kind of stuff out. Be more efficient, save your money. In the long run, it'll work out for you, and then who knows? Maybe you can just focus on the bigger orders later and leave that small stuff to the more efficient, smaller courier cars. That's great. There's three good things right there. 

Mark: Beauty. So there you go. If you're looking for some efficiency in case this recession continues for a while, hopefully short and sharp, the guys to call are Phantom Couriers.

You can reach them in Vancouver, 604-899-5447 to book your appointment and they will deliver for you on time. And any package anywhere..

Mark: Phantom Couriers, gets it there with a smile. 

Mark: Thanks Mark. 

Mark: You betcha. See you soon.

Courier Services For People Working From Home

Mark: Hi, it's Mark from Top Local. We're here with Mark Huggan of Phantom Couriers in Vancouver, Vancouver's favourite courier service and one of the top 100 fastest growing companies in the whole province of British Columbia, and they do a fantastic job. How you doing today, Mark? 

Mark: We're doing great. Thanks. 

Mark: So, people working from home. Sometimes they need, they've forgotten things or it's unexpected. They need deliveries. Do you handle that? 

Mark: Of course we do. There's a wide variety of reasons why people that are remote workers need courier service. Say an architect, right? There's a change order in those plans. We've talked about that before. Recently we've had some architects that were working outside of Canada and when they got back, they were asked to self quarantine themselves because, you know, an office of 90 people. So of course we took their workstations to them, made sure that everything that they needed at the office was there so they could set up and work remotely. The IT guys were back and forth all the time. IT guys are always sending stuff to remote workers because something's always, it's just like at work, you know, and they're like, "Hey, I'm out of this". It's like, but yeah, now you're 60 kilometres away from the office. 

A lot of people want to work remotely because of the traffic and the commute. So they'll use the courier to consolidate all that work effort so people aren't zipping back and forth and not getting the work done that they intended to do that day. So remote workers use couriers all the time. 

Mark: What about the weather? Do you guys have snow tires? 

Mark: Of course. We have snow tires. It's Canada. Didn’t we invent the snow tire? Yeah, we definitely do. And some of our drivers just say, “Oh, I'm all season tires”, so those guys don't really go above Marine Drive in North Van. So we're not sending him out there, but out to the Valley, definitely snow tires. It gets pretty crazy out there. There's a plane out there past Chilliwack. It's bananas. You must have snow tires. Whistler all the time. 

You know, we've got clients that live in Whistler and own businesses in Vancouver, and they don't want to come down here because it's beautiful in Whistler. So we'll do the commute. There's all sorts of things. 

We delivered some massage lotion up there because they forgot it at work. But they really, really wanted it because they were used to it. It's like, I don't, I can't work without it. I like the smell. It's that simple. If your employees working at home and they're not comfortable, they won't work. So if we make them comfortable and that's a problem that we overcome and that's for the solution. It's super interesting people. Yeah, we get it done for you. 

Mark: So there you go. If you're working from home and you need a delivery and tell your team at the office, the guys to call are Phantom Couriers. They can reach Mark at (604) 899-5447. Mark and his team. There's a large company, or you can book online, of course, at phantomcouriers.com. Thanks a lot, Mark. 

Mark: You betcha Mark. Have a nice night.

Marijuana Delivery Courier

Mark: Hi, it's Mark from Top Local. We're here with Mark Huggan of Phantom Couriers in Vancouver, one of BC’s 100 fastest growing companies and of course one of the most favourite and most used courier companies in Vancouver. How are you doing, Mark? 

Mark: Excellent, thanks. 

Mark: So marijuana delivery, marijuana is legal in Canada. 

Mark: That's a thing. It's legal in a lot of places. In Vancouver, we are good to go. Lots of license, like legal license distribution or what do they call pharmacies? Whatever you want to be called. What are they? Are they called something? 

Mark: Dispensary's. 

Mark: Dispensary's shows ya, I don't pay attention. But lots of customers, lots of E-com, lots of technology in the back end, and customers want their stuff after work. So we're here to do it. Currently right now, so it's 5:16 PM in Vancouver. We've dispatched our drivers for the end of the night, and they're going out to our clients, out by the UBC area, and they're picking up all the loads and they're going to be dropping it off to people who are coming home from work and they need to have their deliveries met. So it was pretty excellent. 

Mark: And so folks are how this works, I guess people are choosing e-commerce online. They're ordering online from a legal dispensary, and then the dispensary gets you to deliver the product to the people's homes. 

Mark: Right. Just matching up the, what time are you going to be home? Good. And we just distributed according to the timelines and Bob's, your uncle. Everybody gets their stuff nice and happy. They aren't waiting around. They can go on with their daily tasks. It's just another bolt-on part of our E-com, a service that Phantom offers to our clients.  

Mark: If you need your medicine. The guys to call, well any of the other legal dispensaries in Vancouver, the guys to call are Phantom Couriers. You can reach them at (604) 899-5447 to book a delivery and get them involved. 

Mark: And for all the dispensary's, make sure that they know their IT guy can log into our website and fulfill that way. So it's seamless E-com fulfillment. Yeah pretty happy to do it. So thanks a lot, Mark. I hope you have a great evening. 

Mark: You too. Bye. 

Mark: Bye.

Courier Services for Architects and Engineers

Mark: Hi, it's Mark from Top Local. I'm here with Mark Huggan of Phantom Couriers in Vancouver, one of the hundred fastest growing companies in the province of BC, and one of Vancouver's favourite courier companies. So how’re you doing Mark? 

Mark: We're doing great. Thank you. How are you? 

Mark: Good. Really good. So we were kind of discussing before we started, like some of the folks that do a lot of, need courier services and architects and engineers was one that came up. Why would architects and engineers need to use your services a lot? 

Mark: Their projects are constantly evolving. So, you know, an architect designs a building looks great on paper. They get the permitting done, they start digging the hole, and lo and behold, what do you know? Something changes. So those changes have to go through a process, which mean printers have to print up new drawings, engineers have to snap those drawings. All the reporting has to be done. And it all has to be done in a sequence and it has to be tracked. And you also have to be very, you know, it has to be on point. So when they call, you go and nothing gets mixed up. Everything's along the right lines. You go to the right place at the right time, get the right thing done. Go back and then, you know, because they're decentralized. So the architect and engineer may be talking from two different offices about a project.

They need to have all that info together. And I'll tell you a roll of drawings can be 60 pounds. You know, it's a big, expensive, important thing and you don't mess around with that kind of stuff. You want to get her done. And we get called all day to do that, you know, across town and across the country too.

Mark:  Of course, so a 50 story building or whatever is going to be amount to a tremendous amount of plans. And of course the longer that that planning process or change order takes, the more money is being, people are waiting for that to move forward. 

Mark: Time is money. Those apartments, let's say it was an apartment, and they did a pre sale, well, that money's just shrinking. You know, every day it's going down and they want to pin it so that they can recoup and go. Just think of how many trades have to be involved with the change. Electrical, you got your HVAC, you've got your low voltage guys, you've got your concrete guys, your structural, it's insane. And a good courier can put it all together and it consolidate that and make your task so much better. 

Mark: And on time and in the right order. 

Mark: Yeah. And you want everybody to get it at the same time. If there's a conference call, if there's something that's urgently happening and everybody has to have it at once and they're like, okay, at 11 everybody's on Zoom. It's like, boom, we got our changes here, and that's what we're a big part of. We love doing it. It's cool. 

Mark: So there you go. If you're looking for service for your architectural firm or your engineering firm in Vancouver, the guys to see our Phantom Couriers. You can reach them at (604) 899-5447 to book them in. They'll get you looked after and make sure it gets done the right way. And of course, any package anywhere…

Mark: Phantom Couriers gets up there. Thanks, Mark. 

Mark: Thanks Mark.

Where Phantom Has Not Delivered To

Mark: Hi, it's Mark from Top Local. We're here with Mark Huggan of Phantom Couriers in Vancouver, one of the 100 fastest growing companies in the province of British Columbia, of course, and Vancouver's favourite and best courier company. How are you doing, Mark?

Mark: We're doing great. Thanks.

Mark: So we've talked a lot about some of the places you guys have delivered, but we're haven't you actually deliver too?

Mark: Well, people always ask me that question and it also comes along with like, what's your goal's? Well, two places we've never been, never had the call to is Antarctica, and outer space and we all know that things go there and I'd like to be part of that. So those are two things that we’re kind of like keeping our ears peeled for, mostly scientific clients. We want things like that, or ocean freight to Antartica. I can totally get behind that. And we have a way, we know where to go with a 200 kilogram payload into space. And its 1 million bucks our costs, our cost. So you know, you pay more, but we know how to do it. We've got a lead and we want to, we just want to call it. It can be a letter to like, it's not a 200 kg hard thing, but those are goals. Let's go. I mean, if it happened, I'd be super happy. I'd write home about it. That's for sure.

Mark: So SpaceX, if you're listening.

Mark: I think they got it covered. They don't need any help from a local courier in Vancouver, but if anybody wants something shipped down to SpaceX, I'm down to do that.

Mark: Absolutely.

Mark: Yeah.

Mark: And of course. It could be something like you mentioned, there might be some folks put together a package that it needs to go up to, maybe some Canadian astronauts up in the ISS, International Space Station who, there's going to be more of that stuff up there, for sure.

Mark: Even if you just want the letters from your science class delivered to like the Last Mile Depot, we'd love to be just part of it just for fun and you know, just give us a call. I think that'd be just a fun, cool thing to do just out of the norm. Whenever you do that kind of stuff everybody kind of gets excited and it lasts a long time. It's fun to talk about mission accomplished, right?

Mark: Absolutely.

Mark: Space talk, mission accomplished.

Mark: Very Star Trek of you.

Mark: Hey, why not, I’m a Star Trek guy? You know? Those are two things. Where else have we delivered, like we've delivered to like war zones. We've had that happen. That's pretty crazy stuff, you know. So we're down for the challenge. If you could think of a place that we might not have been in, you need to get something to a remote area, like you were mentioning Argentina at the Southern tip there. We could get it there. So we're up for that kind of challenge because we have an infrastructure that will allow us to get those logistic jobs done.

Mark: So there you go. Any package. Anywhere anywhere.

Mark: Yep. Phantom Couriers will try and get it there if it's outer space, let's go for that one. That'd be fun.

Mark: There you go. Thanks, Mark.

Mark: Right on. Have a good day.

Legal Document Courier Vancouver

Mark: Hi, it's Mark from Top Local. We're here with Mark Huggan of Phantom Couriers in Vancouver. Vancouver's best couriers. And we're going to talk about legal couriers today. How are you doing, Mark? 

Mark: Doing excellent. Thank you. 

Mark: So legal, is there anything different about a legal courier versus a regular courier?

Mark: Yep. we have an excellent amount of legal clients that test us daily. 

Mark: I guess it's really important that you're on time and that you have, is  tracking important in this regard? 

Mark: 100% you know, they all need to know. It's just like anybody, but these guys put us to the test because they're always in a panic. It's last minute. There's lots of work to be done. Obviously the legal briefs are, it's just so much preparation and it's right to the wire. So when they call us, our system shows when we received the call, when we dispatch the call, when somebody accepts to delivery, when they pick it up, when they deliver it.

So if you're a law firm, and you need to make contact with somebody, say, look, “You've got it, it was 2:02PM, blah blah, blah", sign for it. Here's the reference number. We can provide that. And then for billing, there's all sorts of things that go into the backend of billing for law firms where we have reference numbers, the legal assistant and the lawyer, they all have to be there. They have to be able to be broken down and presented. And we do lots of special custom billing for law firms. 

Mark: So it sounds like it's something that you guys have done for quite a while. 

Mark: Yeah. You know, we started off small, started learning. We've earned our keep. We deal with the biggest law firms in Vancouver, like Farris, at 700 Georgia. Awesome law firm. One of the oldest, most respected, lots of legal documents per day. We were introduced to them. They've been happy ever since. Slater Vecchio another high powerful one. Busy, just busy place, you know , Watson Goepel, that's a name I think everybody knows. Super excellent.  Mussio Goodman is like an injury lawyer. You see them around town. Everybody talks highly about them and we are always helping them out. And Synergy Business Law is probably one of the ones that got us started. We have to thank them for helping us understand the way legal couriers need to act and provide and Synergy definitely showed us what to do as they started up and they've been growing like crazy. Excellent law firm. 

Mark: So is there any other ins and outs about being a legal courier that would be important?

Mark: Well, you just have to be prepared to do things, be flexible. A lot of times there might be a cheque certification that needs to be done in. And they don't need you to come to their office and get the money. Maybe the courier needs to provide it and then quickly e-transfer it to the messengers so they can pay for a cheque certification and maybe cut an hour out of the time because I might be picking up a cheque at somebody else's law firm on behalf of a customer, client, and then taking it to a bank, having it certified.

Once it's certified taking it either to the law firm to be eyeballed and attached with documents to be deposited. It go straight to deposit back to the law firm. Lots of things you need to keep, the balls are in the air until they're all done and stack, stack, stack. Here you go, boom. And that's something a lot of couriers don't do. They don't have the, they just don't think about being flexible. They're like, Oh, well you need to give us the money for the cheque cert. It's like, well, no you don't. We can e-transfer it to our driver in seconds. They can have it and get the job done. And it, it makes it a lot easier. It takes the stress off of the people in the law firm cause they're just looking for their next stressful thing to happen. You know, they don't need to hear us say, you know, could we have $40 to certify a cheque. Things like that really just smooth the waters a lot. People like it. 

Mark: So it sounds like it's a lot of just making sure the job gets done, so that they are on time. 

Mark: That's right. Every time. All the time. One to ten, do that. Just don't add any little nuances.

Just follow the instructions, follow the systems and procedures, get the job done perfectly, and then everybody's happy. 

Mark: Simple. So if you're looking for a good, if you wanted the best legal couriers in Vancouver, probably one of the most experienced you can call Phantom Couriers. You can reach them at...I've lost a number Mark, go ahead. 

Mark: 604-899-5447. Phantom Couriers. Any package anywhere. Phantom Couriers gets it there. You got it. 

Mark: Thanks Mark. 

Mark: Thank you.

No Hassle E-Commerce Returns

Mark: Hi, it's Mark from Top Local. We're here with Mark Huggan of Phantom Couriers in Vancouver. Vancouver's best couriers and of course one of BC’s top 100 fastest growing companies, and we're talking delivery. How are you doing today, Mark? 

Mark: Excellent man. Had a great day. 

Mark: So, I had a friend, we're going to talk about no hassle e-commerce returns. I had a friend who actually called the courier to get some product returned to Amazon. What the heck? You guys do Amazon returns? 

Mark: Yeah. So you ordered something from Amazon and you're like, Oh, I was drinking, I didn't need this album, or these pants don't fit, or whatever. It's hard to get the credit sometimes with Amazon.

So we will pick it up from your residence, take it out to the Amazon fulfillment centres and walk it through the process for you. They will send you like a Canada Post return sticker, but we've had instances where like customers call us up and said, yeah, I did it. I did the return. Things go wrong, label gets ripped off, it goes to facility. The new employee of the week loses a package and you don't get your credit, and then they just think you're a satisfied customer. It just gets mixed. There's a, you know how many millions of packages a day, Amazon does in and out. And I tell ya, the lot of people order, and it seems like almost as many people are sending stuff back.

It's this incredible two way stream. So I really liked sending stuff back. It's great because I'm not under pressure to be like, you know, here's a million packages going. We don't know where they're going, but I'll come to your house and pick up your one package and take it out to Amazon because I know exactly what's going on.

Our guys keep in touch with us and we'll walk it through, get a name and signature and an RFA number or whatever. There's a symbol, RFS numbers, and then you'll get your credit and it's easily done. 

Mark: Well, you had me at Canada Post. 

Mark: They're not so bad. I mean, Canada Post is great enough. It's good enough. It does what it's supposed to do. Most of the time. I mean, like they're just, I know they work hard, but there's a way we can circumvent them and do a better job. No complaints with Canada Post. 

Mark: What about other manufacturers? Because there's certainly, Amazon is biggest, but they're not the only e-commerce.

Mark: No. And they're just sending other companies packages back and forth. So we had a Lulu Lemon the other day. It got returned out to a place in New Westminster. And of course, you know, I'm experienced in sending it there, but the new driver wasn't, and the customer wasn't. So with our team here, we just said, okay, look, there was like two, 400,000 square foot warehouses side by each full of semi-trucks. You don't know what door to go in. And you know, if you were just to drive out there on your own, you'd be like oh oh, and you'd be in front of trucks and being nervous and you're going to get crushed. But we're like, we know where it's going, so we can just zoom in on GPS and be like, listen, if you go to the grey door and like the yellow sign, you'll find it.

Boom. Done five seconds. But if we didn't contact them and didn't tell them our stuff, I could see that person driving around those two buildings in a figure eight until they just give up. And it's a confusing big place. I mean those centres are huge, fulfillment centres are huge. Everything we have these days comes in and gets fulfilled and it's a lot of traffic.

So beware. And use Phantom Couriers, because we will get it there hassle-free. Not free, but they're hassle free and make you feel good about it. So that's cool. 

Mark:  So there you go. If you need some returns of your product, e-commerce product, the guys to call are Phantom Couriers for no hassle e-commerce returns, they'll look after it for you.

Make sure it gets back there. You get credited. Call them at (604) 899-5447 and always remember 

Mark: That Phantom Couriers, any package anywhere, Phantom Couriers gets it there. 

Mark: Thanks, Mark. 

Mark: You betcha. Thank you.

FAQ’s About Working As A Courier In Vancouver

Mark: Hi, it's Mark from Top Local. We're here with Mark Huggan of Phantom Couriers in Vancouver. Vancouver's best couriers delivering and making people happy all over Vancouver. We're going to talk about working as a courier, frequently asked questions, maybe some answers about that. How are you doing today, Mark?

Mark: Doing great. 

Mark: So what skills does a courier need? 

Mark: They need to be a self starter. They need to be motivated. The couriers work in a contractor, owner, operator like arena. So the more you pay attention and do what's asked of you on time, the way we do it, the better off you'll be. So we really like to utilize people that are like, motivated self-starters, because it's up to them to make as much as they want. And it's like, earlier before this video, our discussion was, “How much do you make?”. You know, we have, we have a minimum minimal expectation of you and it's a pretty good living to, for an entry level starter job, and you can make more. So we always say, this is what the, you know, the bottom guy makes. And this is what we expect as our bare minimum for you to be here.

And it's livable thing. We want everybody to do about 15 deliveries per day. We want them to be on line at 8:00. Out the door, 8:30 starting to drop by 9:00, so they can shut off at 5:00. You get those 15 deliveries done. And our average average call is 24 bucks to a customer. So you might do nine deliveries that day but have some $93 trips in it. So the average works out and it's a good living, and it's a fun job too, because time flies. 

All you have to do is have good attention to detail, be motivated, self-starter, and like adventure and nice people. Cause we deal with a lot of nice people every day. 

Mark: Are there any other kind of like where do, where do people, that sounds pretty simple really.

I mean if you can pay attention and do the job, what else? Where can people screw it up? 

Mark: Well, we always like consistency. So we always try to get our drivers to, hey, you know, get up, get you gas at the same time, same place every day, consistently, record your mileage. So at the end of the day and you phone us up, like what did I do today? We'll tell you. And you'll be like, Oh, divide the kilometres. You're like, Oh, that's pretty decent per kilometre. Know your costs. 

You know, we always get the, what?  It’s like, did you write any of this down? No, I was going to, so if you do follow like the 24 years of trial and error that we've had with drivers and careers, then you might be surprised to find out that your ROI is pretty high. You know, you're rolling around making 40 bucks an hour sometimes you're like, yeah, that was pretty sweet day. One of the, how did that happen? You know, I was telling somebody earlier that our top driver became a top driver on her first day. And she just crushed everybody else because she came in and said, just like you just said, what do you do? Do this. Okay. And then she stopped doing that mission creep where it's like, well I'll do it this, but I'm going to do it a little bit with my flavour. She just followed the Phantom way, do this, this, this, and this. Wash, rinse, repeat, boom. Top driver. She has not been knocked off for thing. In fact, she's our spirit animal.

She got super sick. She told us that she was sick all night. It felt better. I'm good to go. I was like, okay, if I hear that's so, we're looking for that every time. That's who we need to walk through the door next. This is the next spirit animal. Just a, yeah. She has, and she has fun. She has always come in with a big smile on her face because she has a groovy job. She doesn't take it home and she has weekends off long weekends. She's like partying. She's having a good life. 

Mark: So there you go. If you're looking for information or details about Phantom Couriers, we're going to get a lovely webpage built out that talks all about the skills that you need to have to be a courier. More detail about these items. If you're looking for a job, give them a call, 604-899-5447. Pay attention to what we said. The skills are required, but there's a great place to work the best career company in Vancouver and any package anywhere…

Mark:  Phantom Couriers gets it there. That's right. 

Mark: Thanks Mark. 

Mark: You betcha. Thanks, Mark.